Landlord Complaint Record: #20-0470

Wassmer Properties    |    Bill Wassmer    |    Lexington    ,    Kentucky 40588    Landlord Complaint 20-0470


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CASE CLOSED CASE DROPPED Nov 30, -1


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 20-0470 Filing Date : Jan 4, 2010
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Jan 5, 2010
Copy of the mediation notice sent to landlord.

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Bill Wassmer RENTER : Kept Private
Property Name : Wassmer Properties      
Address : P.O. Box 2132 Address : Kept Private
City, State - Zip : Lexington, Kentucky - 40588. City, State - Zip : Lexington, Kentucky - 40508.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Heat not working (45-55degrees when set at 70), Pipes Freezing
Fair Resolution according to renter :
  1. Heat above 65 degrees: either be from a proper working blower (to circulate the heat) with a working gas heater or space heaters for each room of the house until April. Also, a working bathroom for proper hygiene.

RENTAL DETAILS
Address               :   473 East Maxwell Street
City, State - Zip   :   Lexington, Kentucky - 40508.

COMPLAINT DETAILS (from renter)

The heating unit in the house is not circulating the air. The gas burner works properly, but since this is also an air conditioning unit, there is a blower for the system. I contacted the landlord twice by phone leaving a message both times, dropped off a letter with my rent, and put in a maintenance work order. My landlord told me that since we have gas heat that is all we have, there isn't a blower to circulate the air. This was information that he got from maintenance that didn't come over to check out the unit or to even see how cold it actually is inside. The unit has been on 24/7 trying to keep up causing my gas bill to sky rocket, but the highest it will get in the house no matter the setting is 55-58 degrees. Over night the house drops to about 45-50degrees. At the same time, pipes in the shower are freezing up. The water does not drain from the tub proving that the pipes are frozen. Since we have a cast iron tub (on an outside wall), the water that won't drain may begin to freeze because the tub stays cold. I am unable to use the shower for proper hygiene. Although the sink and toilet run, these pipes may start to freeze along with the shower drain. All my landlord says is to have the water run to break up the ice. This also causes my water bill to go up if I leave facets to trickle. With the temperatures outside dropping, I do not see how this dripping will even help. As of now the living conditions are acceptable and unhealthy. The only thing that can be done is to have some actually look at the heating unit and get a working blower. Also, if this is working like they say it is, there must be a leak because you can barely feel any heat coming from the vents. Worst case scenario, space heaters will need to be provide for each room to allow for even heating and hopefully get the heat up to a reasonable comfort level.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
AGENT #204 Feb 24, 2010 Mediation was not needed.

Agent Feb 24, 2010 CASE CLOSED DUE TO INACTIVITY: Agent has made request to both parties concerning the case. Neither party has responded within a reasonable time-frame. Due to the lack of response the agent has no choice but to close the case.

Agent Jan 26, 2010 3 DAY RESPONSE PERIOD: Agent is providing at least 3 full business days to provide an update. Pending Response Period...

Agent Jan 26, 2010 FOLLOW-UP TO TENANT: Agent has sent an email to tenant requesting an update. Pending Response...

Agent Jan 5, 2010 PENDING LANDLORD RESPONSE: Case is pending a response from management.

Agent Jan 5, 2010 RESPONSE TIME FRAME; Landlord is provided with 3 full business days to respond to Mediation Notice following delivery expectation.

Agent Jan 5, 2010 MEDIATION NOTIFICATION PREPARED: Agent has prepared a Mediation Notice that will be mailed with the Bonded Copy of the case.

Agent Jan 5, 2010 CASE REVIEW: Agent has reviewed the case and is preparing a written notice of mediation.

Agent Jan 5, 2010 CASE ACCEPTED: Agent has accepted the case and is pending a review for mediation.

Agent Jan 5, 2010 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending Case Acceptance...