Landlord Complaint Record: #20-0603

Carolina Home Real Estate    |    Lisa Ancona-Simpson, Jason Queen    |    Seneca    ,    South Carolina 29678    Landlord Complaint 20-0603


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CASE CLOSED FORCE REQUIRED Jun 24, 2010


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-0603 Filing Date : May 17, 2010
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Lisa Ancona-Simpson, Jason Queen RENTER : Kept Private
Property Name : Carolina Home Real Estate      
Address : 102 N Fairplay St Address : Kept Private
City, State - Zip : Seneca, South Carolina - 29678. City, State - Zip : Walhall, South Carolina - 29691.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Unhealthy living conditions & Unethical behavior
Fair Resolution according to renter :
  1. It is too late to resolve this fairly, but I at least want the rest of my deposit back ($375) + reimbursement for having to file a complaint to get it ($35).

RENTAL DETAILS
Address               :   208 E South 3rd St
City, State - Zip   :   Seneca, South Carolina - 29678.

COMPLAINT DETAILS (from renter)

This problem started with the property manager, Jason Queen. In September '09, our basement flooded & the sump pump was not working, he said he couldn't get anybody out there for 2-3 days. 2-3 days went & no one ever came. We complained about the sump pump repeatedly & then the flooding caused mold. My child got sick in November. They thought she had a bad virus, but when it didn't go away, they thought she might have Mono. She didn't have Mono, but she started passing out & they thought it may be a blood sugar problem, but that test was negative. After this they felt she may have a heart problem, but after seeing a pediatric cardiologist, her heart checked out fine. It was then they they started to suspect something environmental & we discovered that it was the mold. Between respitory illnesses, our daughter's illnesses & all that went with that (Lost wages & I had to drop out of graduate school) we have bills of about $30,000. When we found out about the mold causing our child's health problems, we immediately let the agency know that we were going to start looking for another house because of the mold. Lisa stated that this was fine as the house, which had also been put on the market, was going into quick sale. She even offered to help us find a house & sent listings. The bank did not approve the short sale & she said that we would have to stay in the lease. We said fine, if you remedy the problem, but the problem was never remedied. No one ever even came by to assess the problem. We decided to purchase a home, but did not sign a contract until we had given the agency an additional month to remedy the situation. Not only did they refuse to fix it, but they refused to let us out of our lease & threatened to sue us for the rest of the rent & their attorney fees. We left after sending a certified letter making a final attempt to get them to fix the problem (as SC law requires), but they do not even have the decency to give us our deposit back. Lisa finally agreed to give half of it back, but when I asked for the rest, she lied & said that my husband had signed a release, when I know that he did not. I have a lawyer that will take the case on contingency, but my family has been through so much that I don't want to add the stress of a law suit. However, they can at least give us our deposit back & I want there to be records of what happened to make it harder for them to do this to someone else.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Jun 24, 2010 RESPONSE PERIOD OVER: Agent has provided both parties with a chance to respond to the email notices sent. No new responses have been received. Case closed.
Agent Jun 19, 2010 NO RESPONSES: Agent has not received a response from management or from the tenant. Agent will email both parties to inform them that the case will be closed with a negative record due to management refusal to cooperate.
Agent Jun 11, 2010 FINAL RESPONSE PERIOD: Agent is providing both parties with a chance to respond to this complaint. Following the response period, agent will determine if further mediation is needed.
Agent Jun 11, 2010 NO FURTHER RESPONSE: Agent has provided management with a reasonable timeframe to respond to this complaint. They have failed to comply.
Agent Jun 2, 2010 PHONE REQUEST: Agent has contacted management via phone to request an immediate response to the complaint. Agent will provide a 1 week extension for response.
Agent Jun 1, 2010 RESPONSE PAST DUE: Agent has not received a response from management. Agent will follow-up via phone.
Agent May 20, 2010 PENDING LANDLORD RESPONSE: Case is pending a response from management.
Agent May 20, 2010 MAIL ESTIMATE: Paperwork is expected to arrive within 3 business days. Following mail estimate, the landlord will have 3 business days to respond or no later than May 28 2010.
Agent May 20, 2010 BONDED COPY: Agent has printed out a bonded copy of the filed complaint and is attaching it to the complaint notice for mailing.
Agent May 20, 2010 COMPLAINT NOTICE: Agent has completed the official complaint notice.
Agent May 20, 2010 CASE REVIEW: Agent has reviewed case and understands the request being made by the tenant. Agent will continue to prepare case paperwork and notice.
Agent May 20, 2010 CASE ACCEPTED: Agent has accepted the case. Agent will review case for mediation.
Agent May 20, 2010 CASE ASSIGNED: Agent S. Paxton ID #204 has been assigned to mediate this case. Pending case acceptance.