Landlord Complaint Record: #20-0623

The Pointe    |    Dawn Loughren    |    Cedar Rapids    ,    Iowa 52402    Landlord Complaint 20-0623


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CASE CLOSED FORCE REQUIRED Jul 20, 2010


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-0623 Filing Date : Jun 1, 2010
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Jun 18, 2010
This is a copy of the sent email to management requesting that they provide proof that their tenant caused the infestation.
upload Kept Private Agent Jun 18, 2010
Attached is a digitized copy of the email sent to the agent in response to this complaint.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Dawn Loughren RENTER : Kept Private
Property Name : The Pointe      
Address : 4025 Sherman Street NE Address : Kept Private
City, State - Zip : Cedar Rapids, Iowa - 52402. City, State - Zip : Cedar Rapids, Iowa - 52402.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Treatment Fees
Fair Resolution according to renter :
  1. Remove pest control treatment fees from my balance
  2. Grant credit to my next month's rent for week spent not living in my apartment due to wrong information from main office
  3. Reimburse me for all RPA fees

RENTAL DETAILS
Address               :   1639 Park Towne Ct NE #S2
City, State - Zip   :   Cedar Rapids, Iowa - 52402.

COMPLAINT DETAILS (from renter)

I have had the same mattressfor the last four years, and the same box springs and bed frame for the last year. When I first moved in, I had my box springs lying on the floor with my mattress on top until I could get my bed frame set up about a week later. Approximately one month after I moved into my apartment at the Pointe, I began waking up to itchy bug bites on my back and arms. I called my leasing office to report the bites, assuming they were mosquito or spider bites, and the Orkin inspector found bed bugs instead, much to my surprise. I received a '24-hour Notice to Enter' on my door on 04/26/2010 and followed their instructions for pre-treatment. I spent that entire week at my boyfriend's home because the notice had the wrong date listed for treatment and I had to re-wash my clothing because of the error. I didn't experience any additional bites for about two weeks; however, I woke up last week to a bug crawling on my arm and several more on my box springs. I called my apartment office again the next day, and they scheduled a follow-up inspection and treatment for my apartment, but also included an $850.00 fine for treating my apartment and my three neighboring apartments. I spoke with my apartment manager, and she said that since I was the only one found with bed bugs, it led them to believe that I was responsible for bringing them in. I know this cannot be the case since I have had the same bed for years and have never experienced a bed bug problem in any of my previous apartment complexes.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (21)
Agent Date Response
Agent Jul 20, 2010 NO RESPONSE FROM TENANT: Agent has not received any further response from the tenant despite email request. Agent is now forced to close this case.
Agent Jul 2, 2010 EMAIL CLOSE NOTICE: Agent has sent an email to the tenant to inform him that this case will be closed. Agent will provide at least 3 days for the tenant or landlord to respond prior to closing the case.
Agent Jun 24, 2010 EMAIL REPLY: Agent has sent a reply to all parties stating that this matter can no longer be resolved through RPA Mediation due to managements refusal to provide any proof that their tenant is responsible. This matter will need to be taken to court where documentation will be required.
Agent Jun 24, 2010 LANDLORD REFUSAL: Landlord is not able or willing to provide any proof that the tenant is at fault for the bedbug infestation. Previously management had stated that they had special bedbug monitoring equipment, however they cannot substantiate this. RPA is unaware of any device in existence. Management is unwilling to provide any documentation and will not provide an alternate solution.
Agent Jun 18, 2010 PENDING FOLLOW-UP: Agent is pending a response from management concerning the email sent. Agent has requested a fair solution or proof that the infestation was caused by the tenant.
Agent Jun 18, 2010 AGENT EMAIL UPLOADED: Agent has scanned and uploaded a copy of the email.
Agent Jun 18, 2010 SENT EMAIL: Agent has printed a copy of the sent email. Agent will scan to upload to complaint.
Agent Jun 18, 2010 LANDLORD RESPONSE REVIEW: Agent has reviewed the response provided by management. Management is placing full blame on the tenant for the bedbug infestation. Management has not provided any proof that the infestation came from the tenant. Agent has emailed all parties requesting that they provide proof that the infestation was caused by the tenant.
Agent Jun 18, 2010 EMAIL UPLOADED: Agent has uploaded the scanned copy of the email response received from the landlord. Agent will review the response. Pending Review...
Agent Jun 18, 2010 DIGITIZED: Email has been printed and scanned for digital format.
Agent Jun 18, 2010 EMAIL RESPONSE: Landlord has responded to the agent via email. Agent will digitize the email and attach it to the case.
Agent Jun 10, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: June 18 2010 by 7pm
Agent Jun 10, 2010 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:7009 2820 0000 7828 6801 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Jun 10, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jun 10, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jun 10, 2010 LEGAL NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jun 10, 2010 CASE REVIEW: Agent has reviews the case and is preparing complaint notice and paperwork.
Agent Jun 10, 2010 CASE UPDATE: Agent will move forward with mediation of this complaint. It should be noted that the agent did contact the tenant via email, however, did not get a response therefore the case will move forward.
Agent Jun 7, 2010 EMAIL TENANT: Agent has been requested to contact the tenant prior to mediating this case. Agent has sent an email and is pending a response from the tenant before moving forward with case mediation.
Agent Jun 7, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jun 7, 2010 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending case acceptance.