Landlord Complaint Record: #20-0649

Catherine Baskett    |    Tucson    ,    Arizona 85710    Landlord Complaint 20-0649


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CASE CLOSED FORCE REQUIRED Aug 9, 2010


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-0649 Filing Date : Jun 19, 2010
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Jul 16, 2010
This is the faxed response sent to the agent.
upload Kept Private Renter Jul 4, 2010
Another photo of the blinds
upload Kept Private Renter Jul 4, 2010
The bedroom blinds were broken and we did not feel secure in the house.
upload Kept Private Renter Jul 4, 2010
The pool slide was covered with dirt
upload Kept Private Renter Jul 4, 2010
Another image of the dirty pool
upload Kept Private Renter Jul 4, 2010
The pool was too dirty to use
upload Kept Private Renter Jul 4, 2010
Larger image of plugged toilet
upload Kept Private Renter Jul 4, 2010
The seat on the toilet was cracked straight through and the toilet was plugged
upload Kept Private Renter Jul 4, 2010
The sheets on one bed looked as if they had not been changed prior to my arrival
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Catherine Baskett RENTER : Kept Private
Property Name :      
Address : 6912 E Baker St Address : Kept Private
City, State - Zip : Tucson, Arizona - 85710. City, State - Zip : Carmel, Indiana - 46033.
Phone : Kept Private Phone : Kept Private

COMPLAINT : breach of agreement
Fair Resolution according to renter :
  1. Refund $500 deposit,$125 cleaning fee, and $414 rent for unused portion

RENTAL DETAILS
Address               :   4207 East Kings Rd
City, State - Zip   :   Tucson, Arizona - 85711.

COMPLAINT DETAILS (from renter)

Upon my arrival at the residence, I found the master bathroom toilet was plugged, the pool was not cleaned, the sheets on the middle bedroom bed were excessively wrinkled as if they had not been changed, the toilet seat in the mater bath was cracked straight through, and there were feces on the toilet seat in the second bathroom. Also, the blinds on most windows were broken preventing complete privacy while in this home. I immediately contacted the landlord to request resolution. She was angry, but agreed to come over "first thing" the next morning. I waited until noon and she did not show. I left her a message that I was vacating the premises and asked for a refund as indicated above. I left the key to the home in the same place she told me it would be upon my arrival. I also told her I took photos of the condition of the home upon my arrival.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
Agent Jul 29, 2010 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final responses. The agent has made every reasonable effort to get the landlord to comply-- landlord has refused.
Agent Jul 29, 2010 LANDLORD NON-COMPLIANT: Landlord has refused to cooperate after multiple fair opportunities. Tenant will need to take this matter to court in order to force landlord to comply.
Agent Jul 29, 2010 LANDLORD FAX ERROR: Landlord DID NOT send the fax. The fax was sent by the tenant to provide a copy of the letter sent by the landlord to the tenant.
Agent Jul 16, 2010 LANDLORD SOLUTION: Landlord has stated that the additional $500 will only be refunded if the tenant agrees to have record of this complaint removed.
Agent Jul 16, 2010 LANDLORD FAX: Landlord has sent a faxed response. Agent will scan the fax and upload to the case.
Agent Jul 7, 2010 FOLLOW-UP REQUEST: Agent has contacted the landlord to request an immediate response. Agent has provided an extension of 3 business days. Pending Response...
Agent Jul 6, 2010 RESPONSE PAST DUE: Agent has not received a response from management. Landlord has been provided with a reasonable timeframe to respond and has not acted responsibly. Agent will contact landlord to request an immediate response...
Agent Jun 24, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: JULY 2 2010
Agent Jun 24, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jun 24, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jun 24, 2010 LEGAL NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jun 24, 2010 CASE REVIEW: Agent has reviews the case and is preparing complaint notice and paperwork.
Agent Jun 24, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jun 24, 2010 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending case acceptance.