Landlord Complaint Record: #20-0675

C/o WWE, Inc.    |    Andrea Dener    |    Stamford    ,    Connecticut 06902    Landlord Complaint 20-0675


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CASE CLOSED RESOLVED Aug 23, 2010


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-0675 Filing Date : Jul 9, 2010
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Aug 11, 2010
This is a printed and scanned copy of the email response to the tenants request for a $2000 refund. Landlord has previously provided an agreement where the tenant agreed to pay $800 month plus 1/4 of the utilities.
upload Kept Private Renter Aug 4, 2010
Tenant's response.
upload Kept Private Agent Jul 20, 2010
Attached is the scanned fax received from the landlord. Landlord has provided 10 pages of documentations proving that the tenant is not entitled to refund of deposit as per signed lease.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Andrea Dener RENTER : Kept Private
Property Name : c/o WWE, Inc.      
Address : 120 Hamilton Ave Address : Kept Private
City, State - Zip : Stamford, Connecticut - 06902. City, State - Zip : Fairfield, Connecticut - 06825.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Unfair and Inequitable Rent
Fair Resolution according to renter :
  1. Refund of $2000
  2. Reimbursement of RPA fees

RENTAL DETAILS
Address               :   17 Waterbury Ave
City, State - Zip   :   Stamford, Connecticut - 06902.

COMPLAINT DETAILS (from renter)

I (renter) signed a 10 month lease on August 9, 2009. I agreed to pay $800 per month for ten months. I was not informed at that time or at any other time that the two current renters were paying $600 a month. Approximately two weeks after I signed my lease, a fourth renter signed a lease for $600 a month. My roommates paid $7200 for 12 months and I paid $8000 for 10 months; a total difference of $2000. I did not receive any additional privileges, parking space, or storage space and my room is equal in size to the other rooms in the house. I moved to Connecticut from Virginia and was unfairly and inequitably billed a higher rate and other renters were given preferential treatment. I addressed the situation with my landlord at the end of my lease (June 30, 2010) and she offered a $400 compensation for the disparity in rent (20% of what I was overcharged throughout the year), which I was willing to accept. I later received an email from my landlord on July 6th, stating that she would no longer be giving me the $400 to compensate for $2000 I was overcharged for the past 10 months. I think an acceptable solution would be to receive the full amount that I was overcharged ($2000), in addition to my full security deposit ($800).

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Jul 30, 2010 69.121.219.40 I would like to request until Tuesday, August 3rd to create an additional response- I have been out of town dealing with a family emergency.

INVESTIGATING AGENT - REMARKS (26)
Agent Date Response
Agent Aug 23, 2010 CASE CLOSED: Landlord was able to prove that the tenant agreed to the terms set by the agreement. Tenant did not respond since the update. Reasonable time was provided.
Agent Aug 18, 2010 FINAL RESPONSE: Agent is providing a final response period. Following the response period, the agent will determine if further mediation is applicable.
Agent Aug 18, 2010 1 WEEK RESPONSE OVER: Tenant has been provided with a full week to respond to the statement made by the landlord. Landlord has provided documentation to show that the tenant agreed to the terms of the agreement.
Agent Aug 11, 2010 FINAL RESPONSES: Agent is providing both parties with an opportunity to create final responses. Agent will review responses to determine if further mediation is needed.
Agent Aug 11, 2010 CASE CLOSED: Agent has verified the documents and found that the tenant had agreed to the terms set forth under her contract. Landlord has provide paperwork to show that she has complied fully with the contract.
Agent Aug 11, 2010 LANDLORD RESPONSE REVIEW: Landlord has previously provided lease agreement showing that the tenant had agreed to pay $800 month plus 1/4 utilities.
Agent Aug 11, 2010 EMAIL SCANNED & UPLOADED: Agent has printed, scanned and uploaded the email response provided by the landlord.
Agent Aug 11, 2010 LANDLORD EMAIL: Landlord has promptly provided an email response to the tenants recent statement.
Agent Aug 9, 2010 LANDLORD EMAILED: Agent has emailed the landlord to request that she repond to the tenants attached letter.
Agent Aug 5, 2010 TENANT RESPONSE: Tenant has provided a response which was uploaded to the complaint. Tenant states that the complaint will not be resolved until the landlord agrees to refund $2000 for money she was overcharged.
Agent Aug 5, 2010 TENANT RESPONSE: Agent confirms response made by tenant.
Agent Aug 1, 2010 RESPONSE EXTENSION: Agent is allowing the tenant a 3 business day extension. Agent hopes to see a response by the Wednesday AUGUST 4th by 7pm.
Agent Aug 1, 2010 TENANT REQUEST APPROVED: Agent has received a request from the tenant to extend her response until Tuesday August 3rd due to family emergency.
Agent Jul 29, 2010 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Jul 29, 2010 NO RESPONSE FROM TENANT: Agent has provided the tenant with reasonable time to respond to the fax provided by the landlord. It is assumed that the case is resolved. However, the agent will provide one final response period to allow tenant additional time to respond.
Agent Jul 20, 2010 TENANT REVIEW: Tenant is requested to review the fax. Landlord has provided signed copy of lease stating that the tenant was in breach of contract. Case pending review and response from tenant.
Agent Jul 19, 2010 FAX DIGITIZED: Agent has scanned and digitized that fax and will be attaching it to the case for the tenants review.
Agent Jul 19, 2010 FAX RESPONSE: Agent has received a fax response from management concerning this complaint. It should be noted that the fax arrived on Saturday July 17.
Agent Jul 11, 2010 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7009 2820 0000 7828 6818 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Jul 11, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: JULY 19 2010 by 7PM
Agent Jul 11, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jul 11, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jul 11, 2010 LEGAL NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jul 11, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jul 11, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jul 11, 2010 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending case acceptance.