Landlord Complaint Record: #20-0677

DORJUL APARTMENT    |    TINA HARRIS    |    WILMINGTON    ,    Delaware 19805    Landlord Complaint 20-0677


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CASE CLOSED UNRESOLVED Aug 10, 2010


UNRESOLVED COMPLAINT: Despite mediation efforts; neither party could reach an agreement that was accepted by the other party.
 



Case Number : 20-0677 Filing Date : Jul 11, 2010
Investigating Agent : Kept Private Case Disposition : Unresolved
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Jul 20, 2010
Scanned Copy of the fax sent by the landlord.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : TINA HARRIS RENTER : Kept Private
Property Name : DORJUL APARTMENT      
Address : 3303 LANCASTER PIKE Address : Kept Private
City, State - Zip : WILMINGTON, Delaware - 19805. City, State - Zip : WILMINGTON, Delaware - 19805.
Phone : Kept Private Phone : Kept Private

COMPLAINT : FAILURE TO REMIT DUE AMOUNT OF SECURITY DEPOSIT
Fair Resolution according to renter :
  1. REFUND DEPOSIT IN THE AMOUNT OF 780.00

RENTAL DETAILS
Address               :   108 SIMCA LANE APT 4
City, State - Zip   :   WILMINGTON, Delaware - 19805.

COMPLAINT DETAILS (from renter)

ON 6/1/10 A move-out walk through inspection was performed. Present was the inspector (Tina Harris) and myself (ex-tenant). After spending approximately 10-15 minutes inspecting the apartment, Ms. Harris then signed and provided me a copy of the move-out inspection results which indicated no damage to the apartment. Two weeks later upon receiving my security deposit it showed a 266.67deduction for an alleged 1 inch tear in the vinyl flooring in the kitchen which necessitated the replacement of the entire kitchen and dining room vinyl floor. There was also a deduction of 50.00 for removal of an item left beside the dumpster which I am not contesting. Please note that no damages were seen or indicated by Ms. Harris during the walk through of my apartment which was clean and void of all furniture and items at the time. Upon speaking with her in-office on 6/18/10 she indicated that 4 days after I moved out the maintenance man informed her that there was a tear in the vinyl in the kitchen. I am contesting the withholding of the 266.67 from my deposit. The uncashed check for 513.33 (the amount sent to me) was returned to Ms. Harris on 6/18/10 in-office. Subsequently various excuses were offered by Ms. Harris as to why this damage was not indicated at the time she inspected the apartment. I am seeking the return of 780.00 due to me as the amount owed for my security deposit.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Jul 20, 2010 167.21.3.7 Please inform me of the next step in the RPA process. I am not in agreement with the response from Dorjul Apartments. My intention is to move forward with litigation.

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
AGENT #204 Aug 10, 2010 Mediation attempts were made, however, no resolution was agreed upon. CASE CLOSED
Agent Aug 5, 2010 NO FURTHER RESPONSES: Agent has not received any further responses concerning this complaint. It is clear that both parties remain firm and can not agree on a fair solution.
Agent Jul 27, 2010 FINAL RESPONSE PERIOD: Agent is providing the landlord with an opportunity to respond to the latest request by the tenant. Tenant feels that the complaint is not resolved and will pursue further litigation should a fair resolution not be reached.
Agent Jul 26, 2010 TENANT EMAILED: Tenant does not agree to the response made by the landlord. Tenant has stated that he will move forward with litigation should the landlord not provide fair resolution. Agent has requested that the tenant respond to the faxed response from the landlord.
Agent Jul 20, 2010 TENANT RESPONSE: Agent is requesting that the tenant review the fax sent by the landlord. Landlord is claiming that the fees are fully justified as per fax documentation.
Agent Jul 16, 2010 FAX DIGITIZED: Agent has scanned the fax and converted it to a digital file in order to upload and attach to this case.
Agent Jul 16, 2010 LANDLORD FAX RESPONSE: Landlord has sent the agent a faxed response.
Agent Jul 11, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: JULY 17 2010 by 7pm
Agent Jul 12, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jul 12, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jul 12, 2010 LEGAL NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jul 12, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jul 12, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jul 12, 2010 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending case acceptance.