Landlord Complaint Record: #20-0726

Well Street Management    |    Chicago    ,    Idaho 60654    Landlord Complaint 20-0726


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CASE CLOSED FORCE REQUIRED Sep 13, 2010


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-0726 Filing Date : Aug 5, 2010
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Well Street Management RENTER : Kept Private
Property Name :      
Address : 747 N. LaSalle Street, Suite 500 Address : Kept Private
City, State - Zip : Chicago, Idaho - 60654. City, State - Zip : Chicago, Illinois - 60626.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Get rid of bed bugs from my apartment and surrounding neighbors apartments.

RENTAL DETAILS
Address               :   1546 W. Jonquil Terrace, Apt#201
City, State - Zip   :   Chicago, Illinois - 60626.

COMPLAINT DETAILS (from renter)

Have had bed bugs the last year. Have had spraying done myself and from landlord but they still persist. We have tried calling landlord recently but have gotten no response.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (16)
Agent Date Response
Agent Sep 13, 2010 COURT REFERRAL: The RPA can no longer mediate this case due to the landlords refusal to cooperate. Tenant will need to take this matter to the courts in order to force landlord to deal with this matter.
Agent Sep 13, 2010 REFUSAL: Landlord is non-responsive and has refused to cooperate with multiple attempts to resolve this complaint.
Agent Sep 4, 2010 FINAL CALL: Agent has left a final voicemail for management. Agent has provided management with 3 business days to respond to this complaint or not later than Friday SEP 10 2010 by 7pm. This is the FINAL opportunity to resolve this complaint through mediation.
Agent Sep 4, 2010 FINAL REQUEST: As per tenants request, the agent will make an additional follow up call to resolve this matter.
Agent Aug 23, 2010 FINAL WEEK EXTENSION: The landlord has been contacted. A request for an immediate response was left. Pending Response...
Agent Aug 23, 2010 3rd FINAL CONTACT: Agent is making one final call to allow management to cooperate prior to a negative record being filed.
Agent Aug 23, 2010 LANDLORD NON-RESPONSIVE: Landlord has had multiple opportunities to respond but has not.
Agent Aug 18, 2010 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Aug 18, 2010 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Aug 9, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: AUGUST 17, 2010 by 7PM
Agent Aug 9, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Aug 9, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Aug 9, 2010 LEGAL NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Aug 9, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Aug 9, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Aug 9, 2010 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending case acceptance.