Landlord Complaint Record: #20-0738

Smith Real estate Investments    |    Greg Smith    |    Salt Lake City    ,    Utah 84111    Landlord Complaint 20-0738


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CASE CLOSED RESOLVED Oct 6, 2010


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-0738 Filing Date : Aug 15, 2010
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Sep 16, 2010
tenant test
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Greg Smith RENTER : Kept Private
Property Name : Smith Real estate Investments      
Address : 3000 S Main Unit 300A Address : Kept Private
City, State - Zip : Salt Lake City, Utah - 84111. City, State - Zip : Salt Lake City, Utah - 84122.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Refund Problem
Fair Resolution according to renter :
  1. Refund $300 Deposit
  2. Reimburse for RPA filing fees: $35

RENTAL DETAILS
Address               :   123 Main Street
City, State - Zip   :   Salt Lake City, Utah - 84122.

COMPLAINT DETAILS (from renter)

The landlord has not refunded my deposit and is past the required time needed. The landlord has been very hostile and doesn't seem to care. I really need my money.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Sep 16, 2010 174.52.152.127 Testing Animoto reply. Tenant Update. (Response from landlord)

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
Agent Sep 17, 2010 sgdf
Agent Sep 16, 2010 New Agent Response... Test John Hearson tenant
Agent Sep 16, 2010 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Sep 16, 2010 LANDLORD REFUSAL TO COOPERATE: Despite repeated attempts from the agent, the landlord has refused to cooperate or respond to this complaint. The RPA can no longer mediate this complaint due to the landlords refusal.
Agent Aug 30, 2010 VERBAL REQUEST: Mangement has been provided with a written request, they have not responded. Agent has made a call to request a response. Pending...
Agent Sep 8, 2010 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Aug 30, 2010 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Aug 20, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: AUGUST 26, 2010 by 7PM
Agent Aug 20, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 2 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Aug 20, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Aug 20, 2010 LEGAL NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Aug 20, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Aug 20, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Aug 20, 2010 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending case acceptance.