Landlord Complaint Record: #20-0865

Kelly Property Management    |    Cedar Rapids    ,    Iowa     Landlord Complaint 20-0865


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED FORCE REQUIRED Nov 1, 2010


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-0865 Filing Date : Sep 25, 2010
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Sep 25, 2010
Possible bed bug feces
upload Kept Private Renter Sep 25, 2010
Possible Bed Bug
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Kelly Property Management RENTER : Kept Private
Property Name :      
Address : 2750 1st AVE N.E. SUITE 230 Address : Kept Private
City, State - Zip : Cedar Rapids, Iowa - . City, State - Zip : Cedar Rapids, Iowa - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Possible Bed Bugs
Fair Resolution according to renter :
  1. Contact pest control to find the infestation.
  2. Contact other tentants to make them aware.
  3. Have each apartment inspected.
  4. Reimburse for RPA Fees.

RENTAL DETAILS
Address               :   3740 12th Ave SW APT #5
City, State - Zip   :   Cedar Rapids, Iowa - 52404.

COMPLAINT DETAILS (from renter)

I came home from work & my wife had left me a voice-mail saying she found what was biting her feet & ankles. She said we had bed bugs. I got home and she showed me one that she had caught. Sure enough we looked up some bed bug pictures and it was a bed bug. We started to look around and found an area behind our couch that looked like maybe that was where they are at.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
Agent Nov 1, 2010 MEDIATION FINAL: Mediation is no longer applicable as the landlord has refused to respond to all reasonable contact methods. Tenant is suggested to take this matter to court.
Agent Oct 20, 2010 FINAL OPPORTUNITY: Agent has contacted the landlord via email and has requested an immediate response. 3 Business day response period...
Agent Oct 13, 2010 LANDLORD NON-RESPONSIVE: Landlord has not responded to this complaint. Failure to respond will result in a negative record.
Agent Oct 7, 2010 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Oct 7, 2010 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Oct 1, 2010 DELIVERY CONFIRMATION: Landlord has signed for the complaint notice via USPS Certified Mail. Accepted at 10:32 am on September 30, 2010 in CEDAR RAPIDS, IA 52402.
Agent Sep 27, 2010 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7009 2820 0000 7830 8206 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Sep 27, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: OCTOBER 5th, 2010 by 7pm
Agent Sep 27, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Sep 27, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 27, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Sep 27, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 27, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 27, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.