Landlord Complaint Record: #20-0887

Nancy Shrum    |    Bellingham    ,    Washington     Landlord Complaint 20-0887


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CASE CLOSED FORCE REQUIRED Nov 1, 2010


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-0887 Filing Date : Oct 4, 2010
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Nancy Shrum RENTER : Kept Private
Property Name :      
Address : 2492 MacKenzie Rd Address : Kept Private
City, State - Zip : Bellingham, Washington - . City, State - Zip : Anchorage, Alaska - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : MOLD
Fair Resolution according to renter :
  1. Remediate my affected belongings and replace any that are destroyed due to the mold.
  2. Apply deposit of $1750.00 to September's rent.
  3. Pay White Environmental Consultants the fee for their services to determine the mold count and SOURCE.
  4. Cover my moving expenses to next location. I had a 2 yr lease here and this is a huge inconvience!
  5. Inform Dana Gaches of your Home owners Insurance company so that I can file a liability suit as advised too.

RENTAL DETAILS
Address               :   2901 Jones Ave
City, State - Zip   :   Anchorage, Alaska - 99517.

COMPLAINT DETAILS (from renter)

Landlord was notified in July of a moisture problem. This was AFTER she had 3000 gallons of water pumped from the crawl space. There was no vapor barrier and I requested that be installed and it never was. Pictures of water level available. She was contacted by Code abatement in late September. She told Mike Woods with Code abatement that I had pumped water into the crawl space with a water hose. I moved in Feb.23rd with the intentions of staying 2yrs per the lease. My kids are enrolled just up the street. This allegation makes no sense or why didn't she evict me then. She sent unlicensed "contractor" Dennis over time and time again to "jerry rig" things. Both bathroom fans had not been working creating a huge hazard in the bathroom floor from all the retained moisture from 4 showers daily one per occupant. I noticed the mold early August in small areas of my sons room. Then as the weeks went by I started noticing mold on my bed and furniture and my kid's toys. I brought this to Dennis's attention as well as TIna her daughter. Tina arrived with 6 "Damp Rid" bags and Dennis arrived with a household fan. I was to deal with it. Then Tina had some "contractor" which I was not given his credentials or contact information to come in early September. Was told to leave the house so "THEY" could clean and that "PLENTY OF BORAX" would be left for me to clean my things. I was not happy with this. I contacted Nancy and left a message for her to contact me ASAP. She never returned my call or attempts to contact her through Tina. I contacted Northrim Bank and stopped payment on the rent check that had not cleared. I had paid it to Tina on September 1st. I notified Tina of my actions and requested that we get this resolved ASAP. My 2yr old daughter in the mean time had come down with allergy symptoms associated to the mold. I had been having headaches. Learning from the doctor that mold can be very hazardous I contacted Nancy and Tina and informed them of my intentions to move. I asked Nancy and Tina for the insurance information. Nancy refused and the next day I received an EVICTION NOTICE.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Nov 1, 2010 CASE CLOSURE: Landlord has refused to cooperate. Agent has provided multiple reasonable opportunities. Mediation is no longer applicable. Landlord will need force to address this problem.
Agent Oct 20, 2010 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Oct 20, 2010 LANDLORD REFUSAL: Landlord is refusing to cooperate with RPA. Agent has not choice but to close this case with a negative record. Tenant will need to take this matter to court as the landlord is not willing to cooperate.
Agent Oct 15, 2010 FINAL CALL: Agent has left the landlord with a final call requesting an immediate response to this complaint. 3 business days have been provided.
Agent Oct 15, 2010 LANDLORD NON-RESPONSIVE: Landlord has been contacted multiple times in regard to this complaint. The landlord has been allowed a reasonable extension to respond. Landlord Failed to Respond.
Agent Oct 11, 2010 LANDLORD REQUEST: Landlord has requested an extension. Landlord is not able to respond by the 15th as stated on the notice. Landlord feels she needs to consult with an attorney prior to responding. Agent has provided an extension through the 20th of October. Landlord has been requested to respond at the earliest possible. Pending Landlord Response...
Agent Oct 7, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: OCTOBER 15, 2010 by 7pm
Agent Oct 7, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Oct 7, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Oct 7, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Oct 7, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Oct 7, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Oct 7, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.