Landlord Complaint Record: #20-0924

Wyoming Place Apartments    |    Kathryn Patterson    |    Albuquerque    ,    New Mexico     Landlord Complaint 20-0924


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CASE CLOSED FORCE REQUIRED Dec 2, 2010


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-0924 Filing Date : Oct 16, 2010
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Kathryn Patterson RENTER : Kept Private
Property Name : Wyoming Place Apartments      
Address : 5222 Wyoming Blvd Address : Kept Private
City, State - Zip : Albuquerque, New Mexico - . City, State - Zip : Albuquerque, New Mexico - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Let me out of my lease without financial penalty
  2. Provide written documentation that all units in my building have been checked for bed bugs

RENTAL DETAILS
Address               :   5276 Wyoming Blvd Apt. D20
City, State - Zip   :   Albuquerque, New Mexico - 87111.

COMPLAINT DETAILS (from renter)

I discovered that there were bed bugs in my apartment. The complex treated my apartment at no cost to me and will be treating again also at no cost to me. However, they have not had the other units checked for bed bugs and I have been informed by a certified and licensed exterminator that the bed bugs can move into the walls. In fact, I could have gotten the bed bugs from another unit. I had to throw away my bed and all fabric furniture and have not been living in my apartment for two weeks and won't go back for another two weeks. I am still paying rent. I do not trust that the problem will be eradicated after two treatments of only my apartment unit. I have tried to call the regional manager multiple times and have left two messages, but have not received a return phone call.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Dec 2, 2010 LANDLORD REFUSAL: Agent has provided the landlord with multiple reasonable opprotunities to cooperate, but they have not. Agent is forced to close this case.
Agent Dec 22, 2010 FINAL CALL: Agent has made a final call requesting that the landlrod immediately respond. Agent will provide 1 final week.
Agent Nov 17, 2010 2ND PHONE CALL: The landlord has not yet responded to written or verbal request. This is the 2nd phone request. pending landlord response...
Agent Nov 1, 2010 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Nov 1, 2010 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Oct 18, 2010 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 2683 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Oct 18, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: OCTOBER 26, 2010 by 7pm
Agent Oct 18, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Oct 18, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Oct 18, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Oct 18, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Oct 18, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Oct 18, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.