Landlord Complaint Record: #20-0946

Parc Grove Apartments    |    Riverstone Residential Group,    |    Stamford    ,    Connecticut     Landlord Complaint 20-0946


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CASE CLOSED RESOLVED Nov 1, 2010


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-0946 Filing Date : Oct 20, 2010
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Riverstone Residential Group, RENTER : Kept Private
Property Name : Parc Grove Apartments      
Address : 180 Broad st Address : Kept Private
City, State - Zip : Stamford, Connecticut - . City, State - Zip : Stamford, Connecticut - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Eviction Notice Sent for non-payment of Bed Bug Treatment Fees
Fair Resolution according to renter :
  1. I did spend $500 to dispose my couch and bed. Now I am being asked to pay around $1500 for the bed bug treatment in my apartment.
  2. I am willing to share as I understand its a mutual problem and no one really knows where bedbugs come from.

RENTAL DETAILS
Address               :   Parc Grove Apt 180 Broad St Apt 1128
City, State - Zip   :   Stamford, Connecticut - 06901.

COMPLAINT DETAILS (from renter)

a. 26th Aug: First call to Maintenance. With URGENCY mentioned (6 month old and 6 year old boys at home) b. 28th Aug: No maintenance person contacted us. We saw one bed bug on the bed and due to fear, moved the bed to the trash room (did not drag it, it was lifted and nothing was put on the carpet) c. We called maintanence again on Monday. d. Inspectors came on Monday afternoon (5 days later) to confirm the couch was infested. e. Junk Clunkers came on Tuesday (6 days later) to take away couches and the bed. Paid $400 to the clunkers. f. Thursday (8 days later), treatment guys came at 4pm. I was told that the charge is around $1500 and I am liable for 100% of the amount.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Nov 1, 2010 69.119.54.46 Dear Mediator, I have settled this directly with the landlord. Please close this case and thanks for all the help. Best Regards, Ravi

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Nov 1, 2010 TENANT CONFIRMATION: Tenant has contacted the agent and informed him that the complaint has been resolved by landlord.
Agent Nov 1, 2010 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Nov 1, 2010 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Oct 22, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: OCT 29, 2010 by 7pm
Agent Oct 22, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Oct 22, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Oct 22, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Oct 22, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Oct 22, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Oct 22, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.