Landlord Complaint Record: #20-1022

Sterling Place Apartments    |    Scott Miller    |    Columbus    ,    Ohio     Landlord Complaint 20-1022


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED FORCE REQUIRED Dec 15, 2010


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1022 Filing Date : Nov 9, 2010
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Scott Miller RENTER : Kept Private
Property Name : Sterling Place Apartments      
Address : 5399 Coachman Rd Address : Kept Private
City, State - Zip : Columbus, Ohio - . City, State - Zip : Columbus, Ohio - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. To have the landlord/rental agency to pay for the bed bug treatment.

RENTAL DETAILS
Address               :   5404 WINDING WAY APT H
City, State - Zip   :   COLUMBUS, OH - 43220 6284.

COMPLAINT DETAILS (from renter)

I informed the apartment manager Scott Miller on 01/08/10 that my apartment had bed bugs and showed him a baggie with bugs that I have found in my apartment. He informed me that it was not their responsibility to hire an exterminator and that they would call to schedule a consultation, but ultimately I would be financially responsible for the cost. I explained that from my research, that it was the landlord's responsiblity and he argued that it was not since it was my place of residence. Mr.Miller informed me that it was expensive, but they could put it on my account and I could pay them a montly percentage.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Dec 9, 2010 76.181.249.117 The landlord has not responded in any form regarding the bed bug issue. I have evidence that it is still a problem. I am unsure what to do at this point.

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Dec 15, 2010 LANDLORD REFUSAL: Landlord has already singed for a written notice sent by the RPA requesting a response to the complaint, landlord failed to respond. Agent has also followed up by phone, which have also been ignored. The landlord has refused to mediate a fair resoltution. The tenant will need to consider other options such as court as the RPA can no longer mediate a cases when the landlord refuses to cooperate.
Agent Dec 9, 2010 TENANT UPDATE: The agent is requesting that the tenant provide and update. Has the landlord attempted to resolve this complaint directly?
Agent Dec 6, 2010 LANDLORD NON-RESPONSIVE: The landlord has not responded to the RPA despite multiple reasonable efforts.
Agent Nov 24, 2010 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Nov 24, 2010 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Nov 12, 2010 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 3086 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Nov 12, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: NOVEMBER 22, 2010 by 7PM
Agent Nov 12, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Nov 12, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Nov 12, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Nov 12, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Nov 12, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Nov 12, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.