Landlord Complaint Record: #20-1028

Doug Leffler    |    Preston    ,    Idaho     Landlord Complaint 20-1028


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CASE CLOSED MEDIATION REFUSED Dec 20, 2010


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1028 Filing Date : Nov 10, 2010
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Dec 4, 2010
Rest of Payment Agreement - Page 2
upload Kept Private Renter Dec 4, 2010
This is NOT a Rental Agreement. It's a Payment Agreement. He doesn't plan on doing anyhting. He's just worried about the money
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Doug Leffler RENTER : Kept Private
Property Name :      
Address : 4597 E Cub River Rd Address : Kept Private
City, State - Zip : Preston, Idaho - . City, State - Zip : Smithfield, Utah - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Continual leaking roof
Fair Resolution according to renter :
  1. Get roof repaired so doesn't destroy my property. Reimburse for RPA fees and property loss.
  2. Additional complaint: Continual wetness has major mold in bathroom
  3. Additional complaint: Loud neighbors, banging and hammering at midnight and later, Dogs barking all weekend long
  4. Additional complaint: Beer drinking, partying, and smoking on my front porch - I am sensitive to smoke, fragrances, etc.

RENTAL DETAILS
Address               :   145 S MAIN ST APT 4
City, State - Zip   :   SMITHFIELD, UT - 84335 1958.

COMPLAINT DETAILS (from renter)

Roof leak had to be fixed when I moved in 28 years ago. Landlords have changed several times. Finally got cooler leak fixed last year 2009 after over 10 years with problem. I threatened to send all my heat bills to him under the ceiling in the hallway around the cooler got replaced. WAs done within 2 weeks.No one should have to live like this. Adult sons can give details of this on-going for years before they left home. Water damage in past destroyed, books, clothing, linens, etc. Takes forever to get appliances replaced as well. Outside stair railing is broken, hanging loose and has not been welded.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Dec 18, 2010 174.27.130.72 Amount of rent should still be lowered. Comparable one bedroom apartments in area range from $295 to $365. All have more features that I currently experience. Most have dishwashers, I don't. Most have attached garages, this has carport quite a few feet from entrances. All have washer and dryer hookups. The plumbing in my aprtment is screwed up and have never been able to install a washer or dryer. Others have safe secure dry environments. I still have leaking roof, mold in the bathroom, railing coming stairs into the apartment is still loose and unsecured. More than 75% have A/C. Have old, squeaky and leaking swamp cooler. Many of them include utilities. Doug covers Smithfield City sewer, water and garbabe pickup, now. Was added to rent amount over two years ago now. I still pay for gas and electric. I have shut the heating vent in the back bedroom. Put blankets over it, to keep the heat out. Closed the drapes and have put towels and blankets in the hallway outside the door to keep the cold air from coming into the rest of the apartment. My heating costs have still gone up considerably. It has been cold, but I feel I am paying for the heat to go out the roof, which is out of my control. Normal is about $30 per month. Last bill was $65. Ideally would would like rent lowered to $300 from now until roof is fixed, I can get accepted at another complex or after May 2011 when the weather warms up. Was never approached, called or otherwise contacted by landlord to have discussion of this situation. Have not asked for reimbusement for items lost due to previous leaks, to reimburse for filing fee or anything. Had to ask twice about reducing December rent's due to the roof collasping before the middle of November when I had paid the full rent. Thank you so very much for your help in this matter. It has been beyond frustrating and aggravating. Don't anticipate the landlord doing anything further. I did sign to accept the rent at $350 so I don't know if a reduction is possible. Just tried to compare options, current rentals and suggest that a further slight rent reduction seems to be justified. Realize he can't do anything about the neighbors, dogs, their smoking, etc. Could suggest that they keep a certain distance from the buildings when doing so, as city ordinances state.

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
Agent Dec 20, 2010 LANDLORD UNWILLING: Landlord is unwilling to come to a solution to this complaint. The tenant has purposed their fair settlement offer to resolve this complaint. The landlord has refused to accept their offer and has not presented an alternative solution. Agent has no choice but to close this case. A fair resolution cannot be reached through mediation alone.
Agent Dec 15, 2010 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Dec 15, 2010 CASE PENDING: It appears the case is now resolved. The tenant still states that the dog has been barking which has not been addressed by the landlord. The agent will allow 1 final week for new responses to determine if further mediation is needed.
Agent Dec 9, 2010 REQUEST FOR FAIR SETTLEMENT: It is clear that both parties feel that they are justified in their arguments. However, if we are to resolve this complaint through mediation, we will need to find a fair solution that both parties can agree on. The agent is asking that both parties reconsider their stances and offer a solution that will be fair to all involded. The agent will allow both the tenant and landlord one week to make an offer that would be acceptable. The agent will review the offers to determine if further mediation is applicable. It is the agents hope that both parties will reach an agreement through mediation. Pending one week response period...
Agent Dec 6, 2010 TENANT RESPONSE: Tenant states that the landlord is not working out a solution and is only worried about their rent money.
Agent Dec 2, 2010 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Dec 2, 2010 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Nov 12, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: NOVEMBER 22, 2010 by 7pm
Agent Nov 12, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Nov 12, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Nov 12, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Nov 12, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Nov 12, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Nov 12, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.