Landlord Complaint Record: #20-1055

Carrington Commons    |    Wendy    |    Indianapolis    ,    Indiana     Landlord Complaint 20-1055


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CASE CLOSED RESOLVED Jan 7, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1055 Filing Date : Nov 19, 2010
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Wendy RENTER : Kept Private
Property Name : Carrington Commons      
Address : 3060 Wildcat Ln Address : Kept Private
City, State - Zip : Indianapolis, Indiana - . City, State - Zip : Indianapolis, Indiana - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bugs Property wont cover
Fair Resolution according to renter :
  1. Treat apartment for Bed bugs until they are gone
  2. 1 month off rent to compensate for hospital care, medication and treatment due to bed bugs as well as time off work and suffering

RENTAL DETAILS
Address               :   3020 WILDCAT LN
City, State - Zip   :   INDIANAPOLIS, IN - 46203 6702.

COMPLAINT DETAILS (from renter)

My wife Amanda is allergic to bed bugs and has been to the doctor as early as June complaining of itches and rash which we found out recently to be from bed bugs. We have contacted the property management on at least five different occasions about this issue and they have said that they are not responsible for treatment. However, we have never had problems with this before anywhere else we have lived and we had purchased new furniture upon getting this apartment.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Dec 22, 2010 98.193.110.189 Treatment was arranged for by Wendy Jackson at Carrington Commons with Gold Seal and first treatment was performed on 12/2/10, Second treatment was performed on 12/16/10 and third treatment is scheduled for 12/30/10. As long as tenants comply with pre-treatment preparations as they were instructed, Carrington Commons will pay for the treatment but will not compensate tenants with one month free rent.

INVESTIGATING AGENT - REMARKS (18)
Agent Date Response
Agent Jan 7, 2011 CASE RESOLVED: Agent has provided the tenant with more than reasonable time to refuse or counter the offer made by the landlord. The landlords solution is considered reasonable solution for this complaint. This case is now resolved.
Agent Dec 23, 2010 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Dec 23, 2010 LANDLORD SOLUTION: Landlord has purpose a resolution. Landlord has agreed to pay for treatment cost as long as tenant cooperates with pre-treatment requirements. Landlord is not will to credit tenant for one month rent.
Agent Dec 15, 2010 DUPLICATE MAILING TO: Carrington Commons Wendy 3060 Wildcat Ln Indianapolis, Indiana 46203
Agent Dec 15, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: December 23, 2010 by 7pm
Agent Dec 15, 2010 DUPLICATE MAILING PREPARED: Agent has prepared case for mailing.
Agent Dec 13, 2010 LANDLORD CLAIMS: Landlord has stated to the landlord that they have NOT received any notices from the RPA. Tenant has confirmed that the address is correct. Agent will prepare another notice and re-mail it to the landlord.
Agent Dec 9, 2010 UPDATE REQUESTED: The landlord has failed to respond to the complaint. The agent is requesting an update from the tenant. Has the landlord attempted to resolve this complaint? Agent will provide 1 week for and update.
Agent Dec 3, 2010 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Dec 3, 2010 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Nov 22, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: DECEMBER 2, 2010 by 7PM
Agent Nov 22, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Nov 22, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Nov 22, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Nov 20, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Nov 20, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Nov 20, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.