Landlord Complaint Record: #20-1056

Crown Point Apartments    |    ConAm Management    |    Laughlin    ,    Nevada     Landlord Complaint 20-1056


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CASE CLOSED RESOLVED Dec 20, 2010


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1056 Filing Date : Nov 20, 2010
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : ConAm Management RENTER : Kept Private
Property Name : Crown Point Apartments      
Address : 3665 Needles Hwy Address : Kept Private
City, State - Zip : Laughlin, Nevada - . City, State - Zip : Laughlin, Nevada - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs and Mold in building
Fair Resolution according to renter :
  1. Them to pay for complete care for this issue. A trained professional needs to come out and disinfect my home from mold and bed bugs

RENTAL DETAILS
Address               :   3665 S Needles Hwy APT 35 B
City, State - Zip   :   Laughlin, Nevada - 89029.

COMPLAINT DETAILS (from renter)

I have called and they sent Barron pest control out for this issue. Barron told me to buy bombs for the apartment and advised me that other apartments in the same complex have had this issue. I did and have several times bombed the home come to find out that they are not working. The neighbor above me notified me of the mold in his apartment. The office did not follow up and is asking me to wait till monday to get somone out there. It is 11/20/2010 I have a small child that crawls around in this mold infested and bed bug apartment. I need this taken care of ASAP. I want it taken care of at their expense and I believe the health department needs to be notified of their negligence. This issue as gone on in this building since who knows when and nothing is being done.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Dec 20, 2010 NO FURTHER RESPONSES: The agent has allowed both parties reasonable time to respond. This case is now resolved.
Agent Dec 9, 2010 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Dec 9, 2010 LANDLORD RESOLUTION: Landlord's attorney states that the situation has been resolved.
Agent Dec 9, 2010 ATTORNEY RESPONSE: The landlord has hired their attorney to respond to mediation. Attorney has not provided a solution and has only stated that they feel this matter is moot, as the tenant has already vacated the premise under mutually agreeable terms with the landlord.
Agent Nov 24, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: DECEMBER 3, 2010 by 7pm
Agent Nov 24, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Nov 24, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Nov 24, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Nov 24, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Nov 24, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Nov 24, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.