Landlord Complaint Record: #20-1111

Four seasons apartments    |    Susan    |    Raleigh    ,    North Carolina     Landlord Complaint 20-1111


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CASE CLOSED FORCE REQUIRED Jan 7, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1111 Filing Date : Nov 29, 2010
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Dec 9, 2010
This following is a response letter as to why the landlord feels they are not responsible for cost.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Susan RENTER : Kept Private
Property Name : Four seasons apartments      
Address : 8531 Summersweet Lane Address : Kept Private
City, State - Zip : Raleigh, North Carolina - . City, State - Zip : raleigh, North Carolina - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbugs in my apartment
Fair Resolution according to renter :
  1. For them to pay for the pest control

RENTAL DETAILS
Address               :   2930-27
City, State - Zip   :   raleigh, North Carolina - 27612.

COMPLAINT DETAILS (from renter)

I found bed bugs in my apartment last week. My son have been getting bites all over his body and I took him to the Dr. three times. He told me that they looked like bed bug bites to look for them. I took my bed apart and I found them. I contacted the property office and they told me that I had to pay for the pest control to come in because it was not their fault. So that means that I went somewhere and brougth them home to leave with me. I can't sleep knowing those bugs are in there. Nasty. Please help me

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Dec 11, 2010 152.16.63.126 First of all my fiance doesn't travel out of the country. He travel to his uncle's house in FL. Also my son got the bites because he sleeps with me and his bed had never been treated for bed bugs. This is the first time I have seen those bugs. I don't know where they came from. I also was informed by Karen that other tenants there had bed bugs.

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Dec 15, 2010 REQUEST FOR FAIR SETTLEMENT: It is clear that both parties feel that they are justified in their arguments. However, if we are to resolve this complaint through mediation, we will need to find a fair solution that both parties can agree on. The agent is asking that both parties reconsider their stances and offer a solution that will be fair to all involded. The agent will allow both the tenant and landlord one week to make an offer that would be acceptable. The agent will review the offers to determine if further mediation is applicable. It is the agents hope that both parties will reach an agreement through mediation. Pending one week response period...
Agent Dec 15, 2010 LANDLORD UNWILLING: Landlord is unwilling to accept any responsibility for bed bug costs. Both parties remain firm in their standings.
Agent Dec 9, 2010 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Dec 9, 2010 LANDLORD RESPONSE: Landlord has supplied a letter response as to why they don't feel responsible for cost of treatment. Landlord has not offered to cover any cost or to take any responsibility.
Agent Nov 30, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: DECEMBER 8th, 2010 by 7PM
Agent Nov 30, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Nov 30, 2010 MAILING PREPARED: Agent has prepared case for mailing.
Agent Nov 30, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Nov 30, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Nov 30, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Nov 30, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.