Sandpiper apartment homes    |    Angie    |    Holladay    ,    Utah 84117    Landlord Complaint 20-1212

We've been renting our apartment for three years, a large company recently bought out the complex. My wife and I made the choice to move out at the end of January when our lease is up. We've maintained a clean apartment with the intention of receiving our refundable security deposit back in full. At the end of December my wife and I met with the new manager to give her our thirty day notice. It was at this time she told us she would be charging us to clean the apartment in order to restore it to a "re-rentable" standard. My wife discussed the cleaning charges with the manager and was told the charges would exceed our security deposit amount by about 100 dollars. She told the manager we did not agree to pay for such things upon moving in and the manager showed her a section of our lease referring to the security deposit. That night we reviewed our lease together and the section our manager had referred to did discuss cleaning but as it related to damages, it says the deposit may be used "to accomplish cleaning or repair from damage to allow the premises to be re-rented." The following week I met with our manager to discuss the issue in hopes of coming to a resolution. She adamantly referred back to that one line of the lease claiming that it was our responsibility to return the apartment to "re-rentable" standard by paying the bill with our deposit and that they were not responsible for any of the cost. I asked her what we could do to clean and she said there was no way we would be able to get the apartment clean enough for their standards. However, she could not provide me with a list of the standards she continued to refer to. We feel the apartment has been cleaned to a "re-rentable" standard on our end. The only repairs that must be made are ones the management are responsible for, an example being an unpainted spot on the wall where the previous management removed the a.c. unit switch when the complex was converted to central air. My wife and I have cleaned in and behind our appliances, our windows, blinds and cupboards and we have also shampooed the carpets in preparing to move. We've welcomed our current manager to walk through our apartment with us to discuss any further cleaning she would want. She responded to our invitation by saying "I've only known about two people who've ever gotten their deposit back and I've been doing this for twenty eight years." We would sure appreciate it if you would help us get our security depo