Landlord Complaint Record: #20-1229

Red Oak Property Management, INC.    |    Ronald Dupont, Wendy Stossel    |    Manchester    ,    New Hampshire 3103    Landlord Complaint 20-1229


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CASE CLOSED MET MINIMUM REQUIREMENT Mar 11, 2011


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 20-1229 Filing Date : Jan 27, 2011
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Ronald Dupont, Wendy Stossel RENTER : Kept Private
Property Name : Red Oak Property Management, INC.      
Address : 289 Pine St Address : Kept Private
City, State - Zip : Manchester, New Hampshire - 3103. City, State - Zip : Derry, New Hampshire - 03038.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Being Blamed for Damage and Noise caused by Neighbor and Guests
Fair Resolution according to renter :
  1. Red Oak Gives A Good Rental Reference 2. Refund Security Deposit 3. Enforce Lease Agreement/Give Neighbor warning etc

RENTAL DETAILS
Address               :   4 Martin St Apt 14
City, State - Zip   :   Derry, New Hampshire - 3038.

COMPLAINT DETAILS (from renter)

8-27-10- Called police on Neighbor and guests involved in Domestic Violence. Neighbors guest did damage to Hallway. Neighbor called Property Manager Wendy Stossel and said damage was our fault. Blamed for damage without a proper investigation. 1-24-11-Got a call from Property Manager Wendy Stossel saying there were complaints in the building about our Apt causing noise. Police logs reflect that it is our neighbor. We are being told that we are the source of domestic disturbance, loud parties etc. Again without proper investigation.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Mar 11, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Feb 23, 2011 LANDLORD STATUS: The landlord has been provided with written and verbal request to address this complaint but has not.
Agent Feb 24, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Feb 9, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Feb 9, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jan 28, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 2911 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Jan 28, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: February 7, 2011 by 7pm
Agent Jan 28, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jan 28, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jan 28, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jan 28, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jan 28, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jan 28, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.