Old Townley Lofts    |    KC Loft Space    |    Kansas city    ,    Missouri 64106    Landlord Complaint 20-1245

Since taking residence here about six months ago I have been getting insect bites consistent with the pattern of bed bugs. The frequency and severity of these bites has increased exponentially over the last month. Subsequently, I developed an allergic reaction to the bites. I spoke with the management office approximately one month ago to inform them of the problem. They sent the exterminator who came to the apartment, did a very minimal investigation, and told me that he did not see any obvious signs of a bed bug infestation. He sprayed the perimeter of the apartment with a �??kill-all�?� type spray to �??see if that helps�?�. I continued to get new bites. I examined the bedding one morning and found an insect behind the pillow. I captured the bug and by comparing images from the Internet, it was obvious that this insect was a bed bug. I called the Old Townley Lofts management to discuss this new development and they called the exterminator to have him return to re-address the problem. He saw the bug I captured and positively identified it as a bed bug. He did another quick inspection of the bedroom area and again concluded that he did not see any evidence of a "large" infestation of bed bugs. He sprayed the bottom of the brick wall with the same �??kill-all�?� spray, put �??insecticide dust�?� in one electrical outlet, and placed some glue insect traps along the wall. He did not provide me with any documentation of his findings or which type of insecticides he had used. As per bed bug experts, none of the treatments he used are effective or appropriate for a bed bug infestation. The exterminator advised me to keep sleeping in the apartment and just �??see what happens.�?� I have not slept in the apartment, however, since confirming the presence of bed bugs. The bites and the allergic reaction were finally starting to resolve and I did not want be used as bait by sleeping in an untreated apartment. I spoke to Old Townley management regarding my concerns - his seeming lack of expertise on bed bug treatment, as well as his inadequate inspections, and why I am unable to live in this apartment until it is properly treated. I was told that they were unwilling to do anything further, but that I was welcome to do whatever else I thought was needed, but at my own expense. I paid to have a second company do an inspection (with a K9). They found clear evidence of bed bugs in the loft and recommended heat treatment to treat the infestation, as well as