Landlord Complaint Record: #20-1260

Grecham, Lynette, Pam    |    Columbia    ,    South Carolina 29229    Landlord Complaint 20-1260


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CASE CLOSED MEDIATION REFUSED Mar 11, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1260 Filing Date : Feb 4, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Grecham, Lynette, Pam RENTER : Kept Private
Property Name :      
Address : 4500 Hard Scrabble Road Address : Kept Private
City, State - Zip : Columbia, South Carolina - 29229. City, State - Zip : Columbia, South Carolina - 29229.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breech Of Agreement
Fair Resolution according to renter :
  1. Refund Deposit
  2. End Lease

RENTAL DETAILS
Address               :   4500 Hard Scrabble Road
City, State - Zip   :   Columbia, South Carolina - 29229.

COMPLAINT DETAILS (from renter)

Before we moved in our apartment we reported the issue with the missing fire alarm and ceiling fan light not working. Nothing was done for either issue. Maybe two months later we reported it again. Maintenance came out and pulled on the switch for the light and told us he have to check with the front desk to see if thats his responsibility to fix it. We never heard anything back. We reported the alarm and ceiling fan light a third time around October before leaving for Florida for a week. It was suppose to be fixed when we got back; it was never fixed. We reported the it a fourth time along with the fire alarm maybe a month ago. We recently got the fire alarm maybe two weeks ago and today is February 4, 2011. He was suppose to fix the light on the ceiling fan but it still does the same thing. When we have company over with the light on in the livingroom the light will just go out all on its own, and that's embarrassing. They said they would up hold their end of the agreement but they are not doing so. I don't feel it's fair for us to have to pay our rent every month and they don't have to uphold their end of the agreement. We would like our deposit back and to be release from this lease. Thank you.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Mar 11, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Mar 2, 2011 REQUEST FOR UPDATE: The agent is requesting and update from the tenant as to whether the landlord has resolved the complaint with them directly or not. Landlord has not responded to written or verbal request made by the RPA.
Agent Feb 21, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Feb 21, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Feb 9, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: February 17, 2011 by 7PM
Agent Feb 9, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Feb 9, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Feb 9, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Feb 9, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Feb 9, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Feb 9, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.