Landlord Complaint Record: #20-1277

Daybreak Gardens    |    Jodi    |    Phoenix    ,    Arizona 85018    Landlord Complaint 20-1277


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CASE CLOSED FORCE REQUIRED Mar 19, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1277 Filing Date : Feb 10, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 2 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Feb 12, 2011
This is a statement from my friend that gives evidence that I was not there when the tenant complained about me.
upload Kept Private Renter Feb 12, 2011
This is a statement from my friend that gives evidence that I was not there when the tenant complained about me.
upload Kept Private Renter Feb 12, 2011
This is a statement from my friend that gives evidence that I was not there when the tenant complained about me.
upload Kept Private Renter Feb 12, 2011
This is a statement from my friend that gives evidence that I was not there when the tenant complained about me.
upload Kept Private Renter Feb 12, 2011
This is a statement from the from my neighbor across from me
upload Kept Private Renter Feb 12, 2011
This is a picture from an apartment tenant that's my neighbor in the back of me
upload Kept Private Renter Feb 12, 2011
This is a picture of the 10 day notice
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Jodi RENTER : Kept Private
Property Name : Daybreak Gardens      
Address : 5225 E Thomas Road Address : Kept Private
City, State - Zip : Phoenix, Arizona - 85018. City, State - Zip : 85018, Arizona - 85018.
Phone : Kept Private Phone : Kept Private

COMPLAINT : False accusations and threats, maintence problems,
Fair Resolution according to renter :
  1. The refrigerator to be replaced.
  2. Idol threats cease immediately

RENTAL DETAILS
Address               :   5225 E THOMAS RD APT 201
City, State - Zip   :   PHOENIX, 0 - 85018 8058.

COMPLAINT DETAILS (from renter)

I just moved into this apartment about a week ago so fairly new. Nevertheless there have been several maintenance issues which I can say have been resolved, nevertheless the refrigeratior is frost over thus putting food in there is not an option. There solution the the problem is to bring my food to a vacant apartment where I have to make round trips to retrieve my items. I feel there should be more done for this. Also today I received two noise complaints, I will admit I was angry about this because the noise was not loud. While my stereo was on I was in the restroom, thus when she claims to have knocked on the door and I could hear her over the music is absolutley bogus I just could not get to the door, I then go down stairs to discuss this situation and both apartment managers start to say ' I hope your not going to turn into a nuisance because I will evict you faster then you can blink" they were rude and belittiling and several times cursed at me and said several disrespectful things, now I'm afraid I may be retaliated upon because of this incident.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
Agent Mar 19, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Mar 7, 2011 LANDLORD NON-RESPONSIVE: The landlord has failed to respond to repeated request both written and verbal. The tenant is hoping for a prompt solution. The agent will provide the landlord with a 3rd and final opportunity to respond to this complaint.
Agent Feb 24, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Feb 24, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Feb 11, 2011 TENANT EMAIL: Tenant has contacted the agent via the online form. Tenant will need to send actual email within the comment section of the contact form. Landlord is being contacted by mail, phone contact has not been made nor will it until after the landlord has had an opportunity to respond to the written notice.
Agent Feb 11, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 2997 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Feb 11, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: February 21, 2011 by 7pm
Agent Feb 11, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Feb 11, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Feb 11, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Feb 11, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Feb 11, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Feb 11, 2011 ADDRESS CORRECTION: The tenant has submitted an address correction for the landlord. The address has been corrected.
Agent Feb 11, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.
Agent Feb 11, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.