Landlord Complaint Record: #20-1295

Stacey L.Greene    |    Winter Park    ,    Virginia 32789    Landlord Complaint 20-1295


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CASE CLOSED RESOLVED Mar 26, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1295 Filing Date : Feb 16, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Stacey L.Greene RENTER : Kept Private
Property Name :      
Address : 1680 Dale Avenue Address : Kept Private
City, State - Zip : Winter Park, Virginia - 32789. City, State - Zip : Williamsburg, Virginia - 23185.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbugs in the residence
Fair Resolution according to renter :
  1. Refund for Initial Bedbug treatment-$500
  2. Reimburse for RPA fees
  3. Refund for monthly treatment of bedbugs from Oct 2010-Feb 2011-$350@$70/month
  4. Payment for the monthly bedbug treatments until we buy house- $70/month

RENTAL DETAILS
Address               :   285 Merrimac Trl #30
City, State - Zip   :   Williamsburg, Virginia - 23185.

COMPLAINT DETAILS (from renter)


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Mar 26, 2011 LANDLORD REFUSAL: The RPA has just received a refusal notice from the landlord. The landlord is unwilling to cooperate. Tenant will need to consider other legal options as mediation is no longer an option.
Agent Mar 11, 2011 FINAL CALL; The agent has made a final call to Stacey Green requesting an immediate response to this complaint. The agent is allowing the landlord a full week to respond to this complaint. This is the 3rd and final attempt to get the landlord to cooperate with RPA Mediation.
Agent Mar 11, 2011 TENANT REQUEST FOR UPDATE: The tenant has contacted the RPA to request an update as to the status of this complaint. The Agent will follow-up with the landlord one final time.
Agent Mar 2, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Mar 2, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Feb 22, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 3000 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Feb 22, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: March 1, 2011 by 7pm
Agent Feb 22, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Feb 22, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Feb 22, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Feb 18, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Feb 18, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Feb 18, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.