Landlord Complaint Record: #20-1299

Shirley Palomo    |    West Monroe    ,    Louisiana 71292    Landlord Complaint 20-1299


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED RESOLVED Mar 19, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1299 Filing Date : Feb 18, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Shirley Palomo RENTER : Kept Private
Property Name :      
Address : 503 Bawcom St. Address : Kept Private
City, State - Zip : West Monroe, Louisiana - 71292. City, State - Zip : West Monroe, Louisiana - 71292.
Phone : Kept Private Phone : Kept Private

COMPLAINT : won't fix air conditioning
Fair Resolution according to renter :
  1. fix air conditioning or provide enough window units to cool double wide trailer

RENTAL DETAILS
Address               :   139 Delaughter St.
City, State - Zip   :   West Monroe, Louisiana - 71292.

COMPLAINT DETAILS (from renter)

Landlord refuses to fix air conditioning that was broken when moved in. Said a family member stole the copper off the unit and unit would get fixed or window units could be purchased. Now she is saying that she isn't paying for the air conditioning unit to be fixed or paying for window units.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Mar 19, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Mar 10, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Mar 10, 2011 LANDLORD RESPONSE: (Sent to agent) Landlord states that she didn't want to rent the trailer to the tenants in question because it was not ready for rent, but then after repeated phone calls the landlord agreed to rent the trailer under the condition that the tenants would fix the floors, wall painting, which in turn they would not be charged a deposit and would take some of the rent off. The air conditioner was not working at the time they rented the apartment and was not agreed to be in working order. The landlord states that she is on a fixed income and could not afford to repair the AC. The landlord feels that she has been fair and would has apparently given notice for them to move.
Agent Feb 24, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: March 4, 2011 by 7pm
Agent Feb 24, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Feb 24, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Feb 24, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Feb 24, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Feb 24, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Feb 24, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.