Landlord Complaint Record: #20-1326

KENSINGTON SQUARE    |    SANDY,MARTIN    |    ROCK HILL    ,    South Carolina 29732    Landlord Complaint 20-1326


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CASE CLOSED RESOLVED Mar 26, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1326 Filing Date : Mar 2, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : SANDY,MARTIN RENTER : Kept Private
Property Name : KENSINGTON SQUARE      
Address : 1056 KENSINGTON SQUARE Address : Kept Private
City, State - Zip : ROCK HILL, South Carolina - 29732. City, State - Zip : ROCK HILL, South Carolina - 29730.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Apartment has bed bugs and landlord want me to pay
Fair Resolution according to renter :
  1. I want the landlord to pay for the exterminating of thebed bugs. I dont think I should be responsible not sure where they started from

RENTAL DETAILS
Address               :   1011 KENSINGTON SQUARE
City, State - Zip   :   ROCK HILL, South Carolina - 29730.

COMPLAINT DETAILS (from renter)

I dont think I should be responsible for the exterminating not sure where bed bugs started from. I know the apartment next to me is vacant because of mold . My daughter seemto be allgeric to them has broken out with rash and has numerous bites on her body

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Mar 15, 2011 67.197.92.62 Mrs. Bryson has agreed to cooperate with the bed bug treatment. The owner has agreed to a payment of $650 to Cramer Pest Control for the outlined treatment of Mrs. Bryon's home. It is scheduled for Tuesday, March 22, 2011, 8:00 a.m. The decision to pay for the treatment was reach on March 9, 2011. This is the only bed bug case the community has had. We are certain the infestation was caused by a member or a guest of Mrs. Bryson's household, for which she is responsible. Mrs. Bryson is in breach of her lease agreement by not disclosing in a timely manner material affecting the health and safety to her household and other households in the building. No other cases of bed bugs or suspicious activity have been reported.

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Mar 26, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Mar 16, 2011 LANDLORD RESOLUTION: Landlord has responded with a statement that an agreement has been reached.
Agent Mar 10, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: March 18, 2011 by 7pm
Agent Mar 10, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Mar 10, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Mar 10, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Mar 10, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Mar 10, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Mar 10, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.