Landlord Complaint Record: #20-1336

Huntington Hills    |    Tracy Hanson    |    New Hope    ,    Minnesota 55427    Landlord Complaint 20-1336


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CASE CLOSED RESOLVED Apr 12, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1336 Filing Date : Mar 7, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Tracy Hanson RENTER : Kept Private
Property Name : Huntington Hills      
Address : 3410 Winnetka Avenue North Address : Kept Private
City, State - Zip : New Hope, Minnesota - 55427. City, State - Zip : Good Thunder, Minnesota - 56037.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbugs, trying to make me pay for treatment after eviction
Fair Resolution according to renter :
  1. Refund $347.50 depost and March rent $300

RENTAL DETAILS
Address               :   146 Huntington Drive
City, State - Zip   :   Mankato, Minnesota - 56001.

COMPLAINT DETAILS (from renter)

Bedbugs were found on my mattress in one corner, I reported this to the landlord. They wanted to spray the apartment, there was no mention of me paying for it. Later, the landlord Lisa Caley called and told me I would be charged for it, I stated that it wasn't possible because I did not have the money, and I feel that the landlord and complex owners are responsible for those payments. Later in the day I was informed that my lease was being canceled and I had the weekend to move out (reported Saturday, needed to be out by Monday). I was told that I would be receiving my full deposit and months rent. I met with the landlord Monday and received a letter stating I would only receive 269.04 of my March rent and my deposit minus pest control fees (the spraying) and other damages/cleaning fees. I never agreed to pay for the spraying. I have only been giving 3 days to find another place and move.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Mar 16, 2011 216.114.210.62 I was given until Monday to move out after the landlord told me that I would be given my full deposit, would not be charged for the spraying and I would be given my full rent back for March.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Apr 12, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Mar 19, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Mar 17, 2011 TENANT REPLY: The tenant has replied with a statement that an arrangement has been reached.
Agent Mar 14, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Mar 14, 2011 LANDLORD RESPONSE: (Emailed to agent) The landlord has sent an email with the following statement: Tenant/Resident was NOT evicted Deposit & Pro-rated rent will be processed in accordance with Minnesota Statute 504.b (within 21-days of vacating). The amount is not determined at this time. Signed Tracy Hanson
Agent Mar 10, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: March 18, 2011 by 7pm
Agent Mar 10, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Mar 10, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Mar 10, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Mar 10, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Mar 10, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Mar 10, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.