Landlord Complaint Record: #20-1339

Glenbrook Apartments    |    Dawn Linstrom    |    Denver    ,    Colorado 80231    Landlord Complaint 20-1339


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CASE CLOSED FORCE REQUIRED Mar 26, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1339 Filing Date : Mar 7, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Mar 9, 2011
This is the bottom of the thermostat.
upload Kept Private Renter Mar 8, 2011
This is the bottom of the thermostat.
upload Kept Private Renter Mar 8, 2011
This is the bottom of the thermostat.
upload Kept Private Renter Mar 8, 2011
This is the bottom of the thermostat.
upload Kept Private Renter Mar 7, 2011
This is the bottom of the thermostat.
upload Kept Private Renter Mar 7, 2011
This is the top of the thermostat.
upload Kept Private Renter Mar 7, 2011
This is the left side of the thermostat.
upload Kept Private Renter Mar 7, 2011
This is the right side of the thermostat.
upload Kept Private Renter Mar 7, 2011
This is the front of the thermostat.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Dawn Linstrom RENTER : Kept Private
Property Name : Glenbrook Apartments      
Address : 9999 E Yale Ave Address : Kept Private
City, State - Zip : Denver, Colorado - 80231. City, State - Zip : Denver, Colorado - 80231.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Flooded Apartment
Fair Resolution according to renter :
  1. Reimburse RPA fees
  2. Not liable for payment of damages

RENTAL DETAILS
Address               :   9999 E YALE AVE APT D112
City, State - Zip   :   DENVER, CO - 80231 5953.

COMPLAINT DETAILS (from renter)

In early February, there was a significant freezing in Denver when temperatures went twenty degrees below zero. During this time a pipe froze and burst, flooding my apartment. The apartment community is trying to say it was my fault for leaving the heat off, but there is no off switch for the thermostat, so I do not see this blame as being founded. Their insurance should cover accidental damage due to faulty pipes or poor insulation.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Mar 26, 2011 TENANT OPTIONS: The tenant will need to look at further legal options since mediation is no longer applicable. This landlord is unwilling to cooperate with the RPA. The agent has no choice but to close this case.
Agent Mar 26, 2011 LANDLORD REFUSAL: The Agent has received written confirmation from the landlord that they are refusing to cooperate. The RPA can no longer mediate this case due to the landlords refusal.
Agent Mar 23, 2011 FINAL CALL: The agent has contacted the landlord in an effort to get a response to this complaint. This is the 4th and final contact. The landlord is being provided with one final opportunity. One full week will be allowed. Pending response from landlord...
Agent Mar 19, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Mar 19, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Mar 10, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 3307 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Mar 10, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: March 18, 2011 by 7pm
Agent Mar 10, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Mar 10, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Mar 10, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Mar 10, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Mar 10, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Mar 10, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.