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CASE CLOSED |
MEDIATION REFUSED |
Apr 29, 2011 |
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RENTAL DETAILS |
Address : 14630 SW QUAIL LN APT B102
City, State - Zip : BEAVERTON, OR - 97007 7646. |
COMPLAINT DETAILS (from renter) |
The itemized accounting of charges against my deposit was inaccurate. First, the apartment was left in impeccable condition but, as stated above, the deposit was not returned and there was an additional damages charge above the full amount of my deposit. There are a number of concerns but the most concerning is as follows:
Riverstone sent me the invoices for some of the charged items. I was charged $1,192.03 for the replacement of carpet. However, the invoice from the carpet company stated that it only cost 996.66 to replace the carpet. When brought to the attention of the management company, they said they had sent me the wrong invoice. Then they sent me a different invoice from the carpet company that was also for significantly less than I was being charged. When I asked about this, they said they would not provide me any more information. It appears they are either very disorganized or are purposely overcharging for repairs made. In either case, the charges against my deposits (pet and security) are grossly inaccurate.
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INVESTIGATING AGENT - REMARKS (11) |
Agent |
Date |
Response |
Agent |
Apr 29, 2011 |
NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed. |
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Agent |
Apr 12, 2011 |
CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates. |
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Agent |
Mar 23, 2011 |
FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response... |
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Agent |
Mar 23, 2011 |
PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response. |
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Agent |
Mar 10, 2011 |
LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: March 18, 2011 by 7pm |
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Agent |
Mar 10, 2011 |
EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response. |
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Agent |
Mar 10, 2011 |
MAILING PREPARED: Agent has prepared case for mailing. |
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Agent |
Mar 10, 2011 |
COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing... |
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Agent |
Mar 10, 2011 |
CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork. |
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Agent |
Mar 10, 2011 |
CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details. |
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Agent |
Mar 10, 2011 |
CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance. |
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