Landlord Complaint Record: #20-1340

Clocktower Apartments    |    Riverstone Residential Group    |    Lynnwood    ,    Washington 98036    Landlord Complaint 20-1340

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WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.

Case Number : 20-1340 Filing Date : Mar 8, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 3 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Riverstone Residential Group RENTER : Kept Private
Property Name : Clocktower Apartments      
Address : PO Box 2706 Address : Kept Private
City, State - Zip : Lynnwood, Washington - 98036. City, State - Zip : Portland, Oregon - 97209.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Charges Against Deposit
Fair Resolution according to renter :
  1. Dismiss damages charge of $742.05
  2. Refund deposits less final utility bills ($620.98)

Address               :   14630 SW QUAIL LN APT B102
City, State - Zip   :   BEAVERTON, OR - 97007 7646.


The itemized accounting of charges against my deposit was inaccurate. First, the apartment was left in impeccable condition but, as stated above, the deposit was not returned and there was an additional damages charge above the full amount of my deposit. There are a number of concerns but the most concerning is as follows: Riverstone sent me the invoices for some of the charged items. I was charged $1,192.03 for the replacement of carpet. However, the invoice from the carpet company stated that it only cost 996.66 to replace the carpet. When brought to the attention of the management company, they said they had sent me the wrong invoice. Then they sent me a different invoice from the carpet company that was also for significantly less than I was being charged. When I asked about this, they said they would not provide me any more information. It appears they are either very disorganized or are purposely overcharging for repairs made. In either case, the charges against my deposits (pet and security) are grossly inaccurate.

From Date IP Address Response

Agent Date Response
Agent Apr 29, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.

Agent Apr 12, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.

Agent Mar 23, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...

Agent Mar 23, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.

Agent Mar 10, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: March 18, 2011 by 7pm

Agent Mar 10, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Mar 10, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Mar 10, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Mar 10, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Mar 10, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Mar 10, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.