Sam Watkins, Susan Watkins    |    Everett    ,    Washington 98203    Landlord Complaint 20-1381

I contacted Skyler (point person) Thursday, March 10th concerning the water damage, which was extensive, and requested immediate inspection and assistance. They did not provide anyone to assist us until Tuesday, March 15th. With a water damage, time is everything and a certified inspector could have been on site and have assessed the damage the following morning, if not the night of March 10th. After 24 hours, grey water--which already carries contaminants--becomes a breeding ground for all kinds of microbial organisms, of which mold is only one. After 72 hours, the contaminated water becomes a serious threat, especially to those with allergies. Furthermore, since the carpet, carpet pad and baseboard are old, there's no telling what other allergens were released into the living room environment when the carpet pad and baseboard were removed. In addition--and to the extent that their contractors (hired friends of theirs) were willing to discuss the matter with me--the instrument that was used to assess the extent of the water damage to the walls was non-penetrating, meaning that there was no way to discern with any accuracy what damage, if any, was incurred by the insulation within the walls. Even though a non-penetrating moisture detector can verify that sheetrock/drywall is within acceptable tolerances, it simply cannot detect what condition the insulation is in. Furthermore, they told us personally that their contractors would remove a two foot section of wall to ensure that no moisture or other water-born contaminants were present within the insulation. They did not. Also, the instruments used to dry the carpet were not of a professional grade, and the window nearest the most damaged area was left open to the cold, humid air, thereby unnecessarily extending the period of time required to dry the contaminated area. No large air mover was used. The dehumidifier that was present was inadequately small for an area so large and had limited usefulness since it was right next to the opened window. Additionally, since no agents were applied to the affected area to kill the harmful bacteria and other microbial organisms and allergens immediately following the removal of the damaged carpet pad, Melissa, myself and our animals were forced to breathe in foul-smelling air for several days, causing Melissa and myself to fall ill as a result. Melissa wrote an email concerning our physical condition on Wednesday, March 16th. They didn't return until March