Landlord Complaint Record: #20-1382

Aztec Springs Apartments    |    Wasatch Properties    |    Mesa    ,    Arizona 85207    Landlord Complaint 20-1382


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED MET MINIMUM REQUIREMENT Apr 29, 2011


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 20-1382 Filing Date : Mar 23, 2011
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Apr 8, 2011
This attachment is scanned copy of the landlords response to this complaint.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Wasatch Properties RENTER : Kept Private
Property Name : Aztec Springs Apartments      
Address : 164 N 74th St Address : Kept Private
City, State - Zip : Mesa, Arizona - 85207. City, State - Zip : Mesa, Arizona - 85207.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Reimbursement for fees for exterminator
  2. Extermination services at no cost to me
  3. Move to another unit if bug problem cannot be resolved
  4. Break lease with no financial penalty or penalty to my rental history if bug problem cannot be resolved

RENTAL DETAILS
Address               :   164 N 74th St Apt 2029
City, State - Zip   :   Mesa, Arizona - 85207.

COMPLAINT DETAILS (from renter)

My daught in the 2nd bedroom began breaking out with bumps on day 2 of moving into the property. We visited ER, Dr, Allergist numerous times. One night she sees a bug in her bed. After exterminator visits, he confirms there is a bed bug infestation. Apartments did help with cleaning the carpet prior to finding this information. They were very helpful when they thought the issue was my daughter allergic to the carpet or paint. My daughter moved from her sister's apartment. The sister's apartment has been verified to not have bed bugs. The house I came from does not have bed bugs. We believe the bugs were here when we arrived. The apartments is refusing to take any fault for the bugs and have basically left this as my issue. I am on a fixed income. The money spent for doctors and now for treatment of bed bugs is above my budget. And I believe without a doubt the bugs were here before we arrived. We had no symptoms previously but as soon as we moved to this unit my daughter began receiving bites. Bed bugs are hard to get rid of. One must be dilligent in getting rid of them. I feel the apartment should hold this responsibility as it is their responsibility to provide a hygenic, safe environment for me to live. I feel strongly that we did not bring the bugs. I can't prove this but they also cannot prove that the bugs did not live there before we rented the unit. My daughter is now afraid to live in the apartment, she is scarred from the bug bites, and I am in a leaseand paying rent for an aparment which I don't belive is being maintained as hospitable for me the renter. The aparments is cleaning the carpet and have arranged for the pest control company to give my aparments treatments for the bed bugs but they have left the burden for payment to me. This is where I feel they are in the wrong. I need help with getting them to pay for this or releasing me from my lease with no penalty.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Apr 15, 2011 70.56.183.31 i also was told there have been no bedbug complaints here, but on the date of my reinspection, i notice the pest control man and his beagle enter apt #2050 for a bedbug inspection. he then came to my apt for the reinspection. on 4-12-2011, the same carpetcleaning company that cleaned my carpets after treatment was at apt 2050 to shampoo carpet. this is a differnt cleaning company then the one normally used. i contend they have a problem, and are keeping it quite. now i just want out of my lease, so that i can move on with my life in a more open and more satisfing community.
Renter Apr 15, 2011 70.56.183.31 i still contend that the bedbugs were already in the apt when i moved in. The agreement i signed stating there were no bugs , should not be binding as most tenents like me check drawers, cabinets, and under sinks for insects. if we as tenents had to pay for a total bedbug, and or insect inspection before moving into an apartment, there would be few apartments rented out. i contend that i am not a licensed pest control expert, so i had no way of knowing what to look for..as of this post, we have been reinspected and told no more bedbugs, but 2 days ago my daughter washed her bedcover and was told by employees of the complex that they saw bedbugs in the washer she was using. now we are to be retreated, then reinspected. i cannot afford the payments for the first series of actions, let alone another teatment and inspection.

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Apr 29, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Apr 19, 2011 REQUEST FOR FAIR SETTLEMENT: It is clear that both parties feel that they are justified in their arguments. However, if we are to resolve this complaint through mediation, we will need to find a fair solution that both parties can agree on. The agent is asking that both parties reconsider their stances and offer a solution that will be fair to all involded. The agent will allow both the tenant and landlord one week to make an offer that would be acceptable. The agent will review the offers to determine if further mediation is applicable. It is the agents hope that both parties will reach an agreement through mediation. Pending one week response period...
Agent Apr 8, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Apr 8, 2011 LANDLORD RESPONSE: According to the landlord response they claim that the bed bug infestatation was the responsiblility of the tenant. The landlord has provided their explanation. The tenant has right to respond.
Agent Apr 8, 2011 FAX UPLOADED: The landlord's faxed response has been scanned and uploaded to the complaint for the tenant to review.
Agent Apr 8, 2011 LANDLORD FAX RESPONSE: Agent has received a fax response for the landlord. The agent will scan a copy of the fax and upload it to the complaint.
Agent Mar 26, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: April 4, 2011 by 7pm
Agent Mar 26, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Mar 26, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Mar 26, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Mar 26, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Mar 26, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Mar 26, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.