Landlord Complaint Record: #20-1383

Adagio    |    Ashley Miller    |    Bellevue    ,    Washington 98007    Landlord Complaint 20-1383


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CASE CLOSED MEDIATION REFUSED Apr 29, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1383 Filing Date : Mar 24, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Ashley Miller RENTER : Kept Private
Property Name : Adagio      
Address : 3615 147th Place NE Address : Kept Private
City, State - Zip : Bellevue, Washington - 98007. City, State - Zip : Renton, Washington - 98059.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Loud Neighbors,Poor sound Insulation
Fair Resolution according to renter :
  1. Fix the ceiling 2 move me to quiet apartment 3 Reimburse me for most off March rent 4 cancel lease 5 return deposit

RENTAL DETAILS
Address               :   3610 147TH PL NE APT B13
City, State - Zip   :   BELLEVUE, WA - 98007 3574.

COMPLAINT DETAILS (from renter)

Extremely loud banging noise from above apartment, unable too sleep, they have let the neighbors know but did no good. I can not live there . I COMPLAINED several times to adagio they did not respond to me, finally after 12 days main manager gets back from trip and hears my complaint, all she offers me is that she will contact the neighbors about the noise, the assist manager who I talked the first day of complaint said she would let neighbors know but it did no good. With the end of month coming up I THEY need too show that they will fix the problem or move me If they are unwilling then break the lease and Ii want my deposit back, have only lived there a couple of days, can hear about every noise from above , never been in such a poorly insulated and constructed apartment that is loud if someone walks across the floor let alone rush or bang anything.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Apr 29, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Apr 29, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Apr 19, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Apr 8, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Apr 8, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Mar 26, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: APRIL 4, 2011 by 7pm
Agent Mar 26, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Mar 26, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Mar 26, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Mar 25, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Mar 25, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Mar 25, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.