Landlord Complaint Record: #20-1414

Northridge Crossings    |    Laura Bell, Tracy Johnson    |    Raleigh    ,    North Carolina 27616    Landlord Complaint 20-1414


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CASE CLOSED FORCE REQUIRED May 20, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1414 Filing Date : Apr 7, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Laura Bell, Tracy Johnson RENTER : Kept Private
Property Name : Northridge Crossings      
Address : 2901 Calliope Way Address : Kept Private
City, State - Zip : Raleigh, North Carolina - 27616. City, State - Zip : Raleigh, North Carolina - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breech of Agreement
Fair Resolution according to renter :
  1. Landlord pays treatment cost
  2. Reimburse for RPA Fees

RENTAL DETAILS
Address               :   2701 Calliope Way Apt 103
City, State - Zip   :   Raleigh, North Carolina - 27616.

COMPLAINT DETAILS (from renter)

I contacted the landlord about bed bugs and was told that I had to pay for treatment.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter May 11, 2011 76.182.51.235 Please Update the case

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
Agent May 20, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Apr 29, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Apr 26, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Apr 20, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Apr 20, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Apr 15, 2011 NOTICED ACCPETED AND SIGNED: Today (April 15, 2011) at 4:48pm the certified complaint noticed was delivered, and signed for by management. Pending response...
Agent Apr 11, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9378 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Apr 11, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: April 18, 2011 by 7pm
Agent Apr 11, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Apr 11, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Apr 11, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Apr 11, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Apr 11, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Apr 11, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.