Landlord Complaint Record: #20-1418

Briarcrest Gardens    |    Jennifer Glashauser    |    Hershey    ,    Pennsylvania 17033    Landlord Complaint 20-1418


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CASE CLOSED FORCE REQUIRED Jun 2, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1418 Filing Date : Apr 8, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Jennifer Glashauser RENTER : Kept Private
Property Name : Briarcrest Gardens      
Address : 999 Briarcrest Drive Address : Kept Private
City, State - Zip : Hershey, Pennsylvania - 17033. City, State - Zip : BEAVERTON, Oregon - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Unjustified Charges Imposed After Vacating the Apartment
Fair Resolution according to renter :
  1. Ready to pay Justified Charges of $150-$200/-

RENTAL DETAILS
Address               :   3 TIFFANY BUILDING
City, State - Zip   :   HERSHEY, Pennsylvania - 17033.

COMPLAINT DETAILS (from renter)

Dear Sir/Madam We (RAHUL SHARMA/YASHA SHARMA) had moved to 3 TIFANY BLDG,HERSHEY,PA 17033 on 06/01/2009.We had got the lease transferred from Vinod Adisumelli/Naveen Ambati.It was a month-to-month lease.Rent=$855/-,Security Deposit=0.We vacated the apartment on 02/26/2011.We always used to pay our rent on time and there were never hicc-ups.Now when we moved to Beaverton,OR.We had received a letter from Briarcrest asking us to pay $1111/- as cleaning and carpet changing charges.We had cleaned the apartment before leaving and our carpet was in pretty good situation.That document mentions our lease start date as 02/01/2008 which doubles our residency there. Most of the charges the wants us to pay our unjustified.I contacted them lot of times in last month and they reduced the charges to $740/- but it still contains lot of things which are unjustified and wrong.We are made to pay for many things which ideally they should take care of.Please help me. They are saying that they will report my case to Colections agency if I do not pay by 04/24/2011 and will put it on my credit history. I have a very clean history and do not want to mess it iup for anybody else's fault.Please help us in closing it. It seems that they are trying to take undue advantage of the fact that we have moved to west coast. I can provide all the proofs of my communication once we get in touch. Thanking You Regards Rahul

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Jun 2, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Apr 29, 2011 FINAL WRITTEN NOTICE: The landlord has been sent a final written notice to address this complaint. The landlord has one final week to respond to this complaint, failure to respond will result in this case being closed due to landlord refusal.
Agent Apr 19, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Apr 19, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Apr 11, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9675 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Apr 11, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: April 18, 2011 by 7pm
Agent Apr 11, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Apr 11, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Apr 11, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Apr 11, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Apr 11, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Apr 11, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.