Landlord Complaint Record: #20-1438

Andrew Roberts    |    Andrew Roberts    |    Portland    ,    Oregon 97214    Landlord Complaint 20-1438


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CASE CLOSED RESOLVED Apr 29, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1438 Filing Date : Apr 15, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Andrew Roberts RENTER : Kept Private
Property Name : Andrew Roberts      
Address : 1962 SE Ladd Ave Address : Kept Private
City, State - Zip : Portland, Oregon - 97214. City, State - Zip : Portland, Oregon - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Landlord refusing to pay for bed bug treatment.
Fair Resolution according to renter :
  1. 1. Landlord pays the $230 extermination fee.

RENTAL DETAILS
Address               :   3334 SE HAWTHORNE BLVD APT 305
City, State - Zip   :   PORTLAND, OR - 97214 5060.

COMPLAINT DETAILS (from renter)

1. Capital Property Management is unwilling to pay the $230 cost for their exterminator's attempt to exterminate bed bugs in the unit. 2. Extermination was ineffective, as 1.5 weeks following treatment, bed bugs were still found in the unit (I moved out). 3. There is no mention in my rental agreement of tenant responsibility to pay any bed bug extermination costs. 4. Capital Property Management is unable to prove how bed bugs originated. 5. I felt unsafe in the unit with parasites feeding on me.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
Agent Apr 29, 2011 EMAIL FROM TENANT: (sent to agent) Hello Agent, Capital Property Management has changed its mind and has sent me a check for the $380 they owed me. Thank you for your help! -Andrew
Agent Apr 19, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9705 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Apr 19, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: April 27, 2011 by 7pm
Agent Apr 19, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Apr 19, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Apr 19, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Apr 19, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Apr 19, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Apr 19, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.