Landlord Complaint Record: #20-1450

Visions Serenity    |    Michele Luna    |    Peoria    ,    Arizona 85381    Landlord Complaint 20-1450


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CASE CLOSED FORCE REQUIRED Jun 2, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1450 Filing Date : Apr 20, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Michele Luna RENTER : Kept Private
Property Name : Visions Serenity      
Address : 13720 N 88th Ave Address : Kept Private
City, State - Zip : Peoria, Arizona - 85381. City, State - Zip : Peoria, Arizona - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Bed bug removal fees be covered/reimbursed

RENTAL DETAILS
Address               :   13720 N 88th Ave Apt 1045
City, State - Zip   :   Peoria, Arizona - 85381.

COMPLAINT DETAILS (from renter)

Approximately two weeks ago I discovered what I thought to be bed bugs in my apartment. I immediately contacted my property and requested pest control services. At the end of that week they had general pest control visit and suggest I have an official bed bug inspection. In the mean time I bought bed bug sprays and began researching solutions. I contacted my property manager since the best control company said they could only work at the direction of my property and was told that it was company policy that residents are responsible for the cost of bed bug removal. The addendum I signed says simply that pest control is covered by the apartment and does not say what that includes or is limited to. Arizona state law says that it is a landlords responsibility to maintain a fit and habitable apartment, which mine currently is not. Because I did not sign anything accepting responsibility for the cost of specific pest removal or acknowledging that it would not be provided by the apartment, I am seeking that they pay for the inspection as well as the treatment of the apartment. I was not able to speak with anyone over the phone pertaining to this issues but did talk to the property manager in person and emailed the corporate office.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Apr 26, 2011 75.141.5.6 (Comment Deleted) This comment was added to the wrong case and not applicable to 20-1450.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Jun 2, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent May 20, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent May 19, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent May 20, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Apr 29, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9637 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Apr 29, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: May 9th, 2011 by 7pm
Agent Apr 29, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Apr 29, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Apr 29, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Apr 29, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Apr 29, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Apr 29, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.