Landlord Complaint Record: #20-1451

Douglas Properties/Rock Creek Apartments    |    Bre    |    Spokane    ,    Washington 99208    Landlord Complaint 20-1451


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CASE CLOSED MEDIATION REFUSED Jun 16, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1451 Filing Date : Apr 20, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Bre RENTER : Kept Private
Property Name : Douglas Properties/Rock Creek Apartments      
Address : 911 E Beacon Ave Address : Kept Private
City, State - Zip : Spokane, Washington - 99208. City, State - Zip : Spokane, Washington - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Inhabitable Apartment
Fair Resolution according to renter :
  1. 1) Break the lease 2)Reimburse unused months' rent 3)Reimburse for RPA Fees

RENTAL DETAILS
Address               :   911 E BEACON AVE APT C313
City, State - Zip   :   SPOKANE, WA - 99208 5191.

COMPLAINT DETAILS (from renter)

I can no longer live inside my apartment due to pests. I wake up in the morning with bites and for the first month believed myself to be just getting hives to maybe a cleaning agent. I have spent roughly $400 in doctor visits to treat the problem. After the same bites appeared on my apartment guest, namely my fiance when he spent the night, I realized the possibility of them being bites. I have not been able to sleep in my apartment since and have attempted mass cleaning to stop the problem. This has not worked. I contacted the landlord and was told they could spray the apartment but at cost to me. I tried to file a loss of use claim with my renters insurance; however pests are not a covered peril. I have no interest in paying to spray for pests that I did not bring into the apartment, I will also not live in an apartment that has been sprayed with pesticides. I want to be able to move and no longer be contractually obligated to pay $595 a month for an apartment that I have not lived in for 20 days now.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Jun 16, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jun 2, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Jun 2, 2011 ATTORNEY RESPONSE: Eric M Steven, P.S. has responded on behalf of the landlord. His client (landlord) does not accept the proposed solution offered by the tenant. The landlord has adopted a infestation control problem as per RCW 59.18.060(4) in which Rock Creek Apartments regularly engages in infestation control. Ms. Ott's complaint of infestation appears to indicat "bed bugs" or some other type of infestation brought into the leashold unit by her or her guest. (According to the response provided by the attorney office)
Agent Apr 29, 2011 3rd MAILING PREPARED: The tenant has provided an additional mailing address for: Lanzce G Douglas Const. Inc The agent has prepared a 3rd mailing which will go out to the new addess provided. Case pending response...
Agent Apr 29, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9620 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Apr 29, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: May 9th, 2011 by 7PM
Agent Apr 29, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Apr 29, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Apr 29, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Apr 29, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Apr 29, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Apr 29, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.