Landlord Complaint Record: #20-1459

Veterans Guest House    |    Ms. Noreen Leary    |    Reno    ,    Nevada 89502    Landlord Complaint 20-1459


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CASE CLOSED MEDIATION REFUSED Jul 10, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1459 Filing Date : Apr 28, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Ms. Noreen Leary RENTER : Kept Private
Property Name : Veterans Guest House      
Address : 880 Locust St. Address : Kept Private
City, State - Zip : Reno, Nevada - 89502. City, State - Zip : Reno, Nevada - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Roof/roof gutters need replacement.
Fair Resolution according to renter :
  1. Replace roof and roof gutters imediately.
  2. Reimburse for RPA® Fees

RENTAL DETAILS
Address               :   607 E. Taylor St.
City, State - Zip   :   Reno, Nevada - 89502.

COMPLAINT DETAILS (from renter)

The new landlord has known about this problem since they purchased the property 8 months ago, and it has only gotten worse. The only thing the landlord has done is to have a handyman cover a section of the roof with plastic a couple months ago. The handyman stated the landlord would have professional roofers out here to repair or replace the roof within a few days. Even the board member I met with early April stated they needed to get the roof fixed. They never did. The roof leaks when it rains and when the snow melts, and has caused damage inside. Now that the landlord laid out some plastic (about 2 months ago) the snow doesn't melt but instead falls down as an avalanche and is extremely dangerous. The noise from the roof and roof gutters is unbearable every time the wind blows and it blows most of the time here in Reno, Nevada. Day and night.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Jul 10, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jun 16, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Jun 2, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Apr 29, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9644 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Apr 29, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: May 9th, 2011 by 7PM
Agent Apr 29, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Apr 29, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Apr 29, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Apr 29, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Apr 29, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Apr 29, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.