Landlord Complaint Record: #20-1487

Judy Boone Realty    |    Geva Johnson    |    Norfolk    ,    Virginia 23503    Landlord Complaint 20-1487


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CASE CLOSED FORCE REQUIRED Jun 16, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1487 Filing Date : May 7, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Geva Johnson RENTER : Kept Private
Property Name : Judy Boone Realty      
Address : 809 E. Ocean View Avenue Address : Kept Private
City, State - Zip : Norfolk, Virginia - 23503. City, State - Zip : Norfolk, Virginia - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbugs
Fair Resolution according to renter :
  1. They pay for Bedbug experts to come and take the bedbugs from this entire building.

RENTAL DETAILS
Address               :   917 Hillside Ave. apt. 5
City, State - Zip   :   Norfolk, Virginia - 23503.

COMPLAINT DETAILS (from renter)

I called a Ms. Merriam and she stated that this was a personal problem and that I need to call universal pet control to pay for these services. I called the orkin man prior to this and they wanted to charge me 700 to do it on top of the 100 I had to pay for the inspection.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
Agent Jun 16, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent May 26, 2011 CASE UPDATES CORRECTED: The agent has corrected the case to show the missing updates that were done on May 20th.
Agent May 27, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent May 27, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent May 20, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent May 20, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent May 10, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9583 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent May 10, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: May 18, 2011 by 7pm
Agent May 10, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent May 10, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent May 10, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent May 10, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent May 10, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent May 10, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.