Landlord Complaint Record: #20-1488

Partlow Investment Properties    |    Laura partlow    |    Salt Lake City    ,    Utah 84106    Landlord Complaint 20-1488


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CASE CLOSED MEDIATION REFUSED Jul 10, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1488 Filing Date : May 9, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Laura partlow RENTER : Kept Private
Property Name : Partlow Investment Properties      
Address : 1363 Major St Address : Kept Private
City, State - Zip : Salt Lake City, Utah - 84106. City, State - Zip : Salt Lake City, Utah - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Failure to Exterminate other apartments bed bugs, now i have bed bugs.
Fair Resolution according to renter :
  1. i need to be reimbursed for my bed, linens, pillows, and the time i took off work to clean my possessions, a professional extermination

RENTAL DETAILS
Address               :   2177 LAKE ST APT 4
City, State - Zip   :   SALT LAKE CTY, UT - 84106 1885.

COMPLAINT DETAILS (from renter)

Two months ago an apartment two doors down brought a couch out of the dumpster as well as a bed into their home, they then had a bed bug infestation, the landlords way to deal with it, was have their own labor crew spray. it spread to the next apartment, those people complained, the landlord litterally told them " there is nothing we can do it is a big problem we can try and spray again if you would like" i know have bed bugs in my home, and upon calling them i was told the same thing, and if i wanted i could be put on a list to have them come spray AROUND my apartment.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Jul 10, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jun 16, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Jun 16, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Jun 2, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jun 2, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent May 19, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: May 27, 2011 by ypm
Agent May 19, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent May 19, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent May 19, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent May 19, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent May 19, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent May 19, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.