Landlord Complaint Record: #20-1573

Windsor At the Vinoy    |    Kristen Sabiston    |    Charlotte    ,    North Carolina 28262    Landlord Complaint 20-1573


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CASE CLOSED RESOLVED Jun 16, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1573 Filing Date : May 24, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Jun 2, 2011
: This is an exact copy of the complaint notice prepared and mailed to the landlord.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Kristen Sabiston RENTER : Kept Private
Property Name : Windsor At the Vinoy      
Address : 8108 Vinoy Blvd. Address : Kept Private
City, State - Zip : Charlotte, North Carolina - 28262. City, State - Zip : charlotte, North Carolina - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : bed bugs in Apartment
Fair Resolution according to renter :
  1. Reimbursement of 1 month Apt Rent and Movers cancellation fee of $200,refund Beg Bug Treatment fee of $350, Reimburse RPA Fees

RENTAL DETAILS
Address               :   7305 hagen CT APT 1514
City, State - Zip   :   charlotte, North Carolina - 28262.

COMPLAINT DETAILS (from renter)

we moved into our new apartment on Mar 31 st. We did get a bug bug inspection done on the 18th of May. We were notified that our apartment had bed bug problems on the 22nd of May. My First complaint is that The Apartment management made us live in unlivable condition for 4 days without any notification. The Apartment Management informed us on the may 22nd that we as renters were responsible for the bed bugs. I inquired the management to provide me with a report saying that the apartment when rented to me was 100% bed bug free.But They refused to show me any such report.In Wake of their refusal to show me any such report that the apartment was bed bug free when we moved in on March 31 st,we kindly request the management to admit their mistake in renting us an apartment that has bed bugs. I did rent a new place in Atlanta and i am supposed to move to the new place by 30th may.Now i did loose deposit on my new place as they refused to rent me the new apartment until i get them treated in Charlotte. This ordeal has caused our family a lot of distress,to say the least. 1)i want to request the landlord a report that my specific apartment has been bed bug free when we moved in. 2)I also wanted to request the management why i was told about the bed bugs after 4 days and why me and my family we made live in unlivable conditions . Also i would like the management to disclose how many apartments in my building have this bed bug problem.so that we can know for certain that this is a wide spread problem rather than an isolated case.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Landlord Jun 13, 2011 69.132.96.163 We will process the $75 reimbursement check, and Babu should receive it within two weeks.
Renter Jun 8, 2011 99.158.137.166 I would accept the resolution amount of $75 as offered by the landlord.
Landlord Jun 6, 2011 69.132.96.163 In Regards to this complaint, the resident was offered and given copies of both inspections done in the apartment. We check all of our apartments before a resident moves in to make sure that it does not have bed bugs. We get a certification letter from our Pest Control Comapny stating if there were any bed bugs found in the apartment. 7305 Hagen Ct #1514 was checked before Babu moved in and there were no bed bugs. It was then checked again before he moved out and bed bugs were present in the apartment. Babu was given a copy of both the sheets. The one before he moved in that apartment that it did not have bed bugs as well as the sheet that stated that it did have them before he moved out. We did contact him four days later. I agree that he should have been contacted the day after the inspection. This was simply a mistake. For this mistake I did offer him $75 off the treatment, which he refused to take. He paid $275 for his treatment. He also did not want the apartment treated while he lived there and wanted to wait until he moved out. He orginally paid $325 for an occupied treatment, but when he wanted to wait until he moved out, we returned that check and he paid the $275, which is the cost of the vacant treatment. As far as him moving to Atalanta he told us that the community would still let him move in. I told him that was totally up to that community. I did however suggest things he could do to maybe prevent taking the bugs with him. We take great precautions to make sure that we do not move any residents in with a pest control problems in an apartment.(ex. bed bugs) We would still be happy to refund $75 to Babu for him not being called the day after the inspection was done. Please let me know if he would like us to do this. We are not willing to reimburse any other fees.

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Jun 2, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9514 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Jun 2, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: June 10, 2011 by 7pm
Agent Jun 2, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jun 2, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jun 2, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jun 2, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jun 2, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jun 2, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.