Landlord Complaint Record: #20-1580

Cove View Townhomes    |    Nancy Zaiser    |    Galena    ,    Ohio 43021    Landlord Complaint 20-1580


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CASE CLOSED RESOLVED Jul 10, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1580 Filing Date : May 28, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Nancy Zaiser RENTER : Kept Private
Property Name : Cove View Townhomes      
Address : 5205 Cheshire Rd Address : Kept Private
City, State - Zip : Galena, Ohio - 43021. City, State - Zip : Johnstown, Ohio - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Unlivable Conditions
Fair Resolution according to renter :
  1. Seeking deposit refund of $950,00

RENTAL DETAILS
Address               :   5199 CHESHIRE RD APT B
City, State - Zip   :   GALENA, OH - 43021 9556.

COMPLAINT DETAILS (from renter)

Mold in basement, 2 large dogs in adjacent apartment penned up and continually barking day and night. Mice infested basement and bad smell. Grounds not mowed or taken care of. General negligance. No extra screens provided (one screen per window) only to cover one window on the room. Would not fix leaking kitchen faucet. or bathroom tub. No mini blinds to replace damaged ones. Bad carpet that needed replaced. Ruined stove needed replaced. Had to replace the leaking water heater myself(helped him and had to supply my own supplies) Came in without proper notice to test HVAC system.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Jul 10, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jun 16, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Jun 16, 2011 LANDLORD RESOLUTION: The landlord has sent a confirmation that a refund of $750 has been sent to the tenant. The landlord feels that this complaint is resolved.
Agent Jun 2, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: June 10, 2011 by 7pm
Agent Jun 2, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jun 2, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jun 2, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jun 2, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jun 2, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jun 2, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.