Landlord Complaint Record: #20-1595

Camden Deerfield    |    Camden    |    Alpharetta    ,    Georgia 30004    Landlord Complaint 20-1595


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CASE CLOSED FORCE REQUIRED Jul 30, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1595 Filing Date : Jun 2, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jun 21, 2011
This reports shows that the bed bugs were in the apartment prior to my residents move in.

upload Kept Private Renter Jun 20, 2011
These are just a few of the bites my resident received all over her body and face over the last two months.

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Camden RENTER : Kept Private
Property Name : Camden Deerfield      
Address : 13200 Summit Blvd. Address : Kept Private
City, State - Zip : Alpharetta, Georgia - 30004. City, State - Zip : Woodstock, Georgia - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bugs
Fair Resolution according to renter :
  1. Take responsibility of the costs they will incur to treat the apartment and any other costs associated with the problem.

RENTAL DETAILS
Address               :   18201 Deer Point Court
City, State - Zip   :   Alpharetta, Georgia - 30004.

COMPLAINT DETAILS (from renter)

I rented the apartment as of April 22, 2011 for my clients. They moved from a single family home where they had lived for well over 10 years directly into the apartment. They never experienced any problems with bites prior to the move in of their new apartment. They had not stayed in any hotels or traveled in the time period prior to the move in. Shortly after moving in she started noticing the bites. She went to the doctor thinking she had poison ivy but after they treated with steroids unsuccessfly, they investigated further and tests came back they were bug bites. I contacted the community the day she notified me (5/31/11 when she received the new) and asked if the community could send in pest control to investigate. She had actually found a bug on her bed and collected it and put it in an envelope for the pest control service to see. The pest control service determined on June 1, 2011 that it was bed bugs. The community manager is willing to schedule the treatment but they say it will be at my cost. With the short residency and no bites until after being in this apartment, I feel confident that this concern is not my responsibility or the actual guest's. It is up to the community to provide a habitable apartment and I feel they are default. We are requesting that the apartment be treated promptly and properly for the bugs at the community's expense.


LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Jun 20, 2011 184.37.54.252 I have not been able to collect rent from my clients for June based on the fact that their issue was never resolved by the community and they were not in the apartment, yet I have paid the community for June rent. The community has agreed to refund any unoccupied days in June after our move out; however, at this time, we are requesting June rent be refunded in full given the apartment has not been habitable since our move in.

Renter Jun 20, 2011 184.37.54.252 On June 2, 2011 Camden agreed to treat the apartment for bedbugs if we agreed to give a 30 days notice to vacate. At that point, we requested in writing their treatment method and company used. We were told that it would only be a chemical treatment and at that time told them we did not agree with that treatment. We explained that experts in the field say to correctly treat an apartment with bed bugs, both a light and heat treatment has to be used to kill the eggs, in combination with the chemical treatment in that unit and in the surrounding units or the bed bugs will continue to hatch and infest the unit. We asked that they educate themselves more on the process and use the recommended treatment methods in apartment 18201 so the problem would not reoccur and even provided them contact numbers to do so. Camden chose to treat the apartment in an ineffective manner causing the situation to return less than a week of returning to the unit and escalated it to an even larger problem for me and my client. Only days after returning to the apartment, my residents started receiving bites again. On June 17th packed up their belongs after treating everything for a second time, and turned their keys into management and refused to go back to the apartment. Prior to the residents returning to the unit, the furniture company hired a professional in the field to inspect their furniture. While in the apartment, the professional saw clear evidence that the bed bugs existed in the apartment long before our move in and did not come in with the resident or the furnishings. There was fecal matter on the base boards and ceiling that had been attempted to be painted over. In addition, we have mail from at least 5 people occupying the 2 bedroom apartment before us, which is against occupancy regulations in the state of Georgia and we see online where the community is advertising as a hotel via Oakwood, both showing heavy traffic in and out of this community. It is Camden’s responsibility to provide me and my clients with a habitable environment and they have failed to do so from the time we moved in. Our clients lived with the bed bugs in May before multiple doctor visits to determine what the bites were. Reported their concerns on May 31st and were out of the apartment in a hotel for 10 nights while the apartment was treated, only to reenter the unit and determine there were still active bugs in the unit less than a week later. I have not been able to collect ren


INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Jul 30, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.

Agent Jul 10, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.

Agent Jun 24, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...

Agent Jun 24, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.

Agent Jun 15, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: June 22, 2011 by 7pm

Agent Jun 15, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Jun 15, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Jun 15, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Jun 15, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Jun 15, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Jun 15, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.