Landlord Complaint Record: #20-1600

Cameron Court Apartments    |    Jacqueline Todd    |    New Haven    ,    Indiana 46774    Landlord Complaint 20-1600


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CASE CLOSED MEDIATION REFUSED Oct 17, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1600 Filing Date : Jun 3, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Jacqueline Todd RENTER : Kept Private
Property Name : Cameron Court Apartments      
Address : 10637 Seiler Rd. Address : Kept Private
City, State - Zip : New Haven, Indiana - 46774. City, State - Zip : New Haven, Indiana - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Erroneous/Invalid charges refusal to refund entire security deposit
Fair Resolution according to renter :
  1. Refund $200.00 Deposit, 2. Reimbursement of RPA Fees

RENTAL DETAILS
Address               :   10637 SEILER RD APT 910
City, State - Zip   :   NEW HAVEN, 0 - 46774 9203.

COMPLAINT DETAILS (from renter)

The resident manager of Cameron Court Apartments has failed to refund my entire security deposit and additionally is attempting to charge me falsely for the replacement of carpet in the amount of $1,398.02 for pet damage. I have previously paid $300.00 in pet deposits and paid an additional $40.00 per month for my pets. In addition the resident manager has failed to provide me any receipts, cleaning estimates, or any information relative to the cleaning or replacement of the said carpet. Additionally this unit was inspected on two occasions most recently in February of 2011 where no damage to carpet was noted. The resident manager is attempting to make me responsible for "normal wear and tear" and replacement of carpet which was in unsatisfactory condition with markings prior to my tenancy.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Jul 23, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Jul 23, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Jul 10, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Jun 24, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jun 24, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jun 15, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: June 22, 2011 by 7pm
Agent Jun 15, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jun 15, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jun 15, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jun 15, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jun 15, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jun 15, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.