Landlord Complaint Record: #20-1601

Trina Dukes    |    Aztec    ,    New Mexico 87410    Landlord Complaint 20-1601


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CASE CLOSED FORCE REQUIRED Jul 30, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1601 Filing Date : Jun 5, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Trina Dukes RENTER : Kept Private
Property Name :      
Address : 162 CR2755 Address : Kept Private
City, State - Zip : Aztec, New Mexico - 87410. City, State - Zip : Aztec, New Mexico - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : does not fix anyting in a timely manner health hazards
Fair Resolution according to renter :
  1. Refund rent and deposit 900.00
  2. Mental cruelty

RENTAL DETAILS
Address               :   162 A CR2755
City, State - Zip   :   Aztec, New Mexico - 87410.

COMPLAINT DETAILS (from renter)

My dog died as a result of the emotional and physical distress from living at this property,I have athsma and she finally fixed plumbing after over a week and left raw sewage on the floor,would not fix hot water ,cannot take shower or wash dishes it has been 2 weeks, No ac in 90 degree weather has not been fixed as yet,Toar a whole in the wall and left insallation hanging out over leaky faucet still not fixed after 6 mths,I had to tie my dog up because she would not fix the gate and my dog died today ,I came home and my dog was dead.She wanted me to pay for plummer.It was her fault I did not do anything.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Jul 30, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Jul 30, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jul 10, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jul 10, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jun 15, 2011 TENANT EMAIL REQUESTED: The tenant has not provided the agent a email address. The Agent is requesting that the tenant provide their email address.
Agent Jun 15, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: June 23, 2011 by 7pm
Agent Jun 15, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jun 15, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jun 15, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jun 15, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jun 15, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jun 15, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.