Landlord Complaint Record: #20-1618

Sonterra at Paradise Valley    |    Dawn McEuen    |    Phoenix    ,    Arizona 85032    Landlord Complaint 20-1618


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CASE CLOSED MEDIATION REFUSED Jul 30, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1618 Filing Date : Jun 11, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jun 11, 2011
My move out notice as per law
upload Kept Private Renter Jun 11, 2011
The second page on the scanned copy
upload Kept Private Renter Jun 11, 2011
This is the scanned copy of the move out notice, in which I have provieed the print outs of the work orders and highlighted which care completed and which are not completed.
upload Kept Private Renter Jun 11, 2011
This is the scanned copy of the move out notice, in which I have provieed the print outs of the work orders and highlighted which care completed and which are not completed.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Dawn McEuen RENTER : Kept Private
Property Name : Sonterra at Paradise Valley      
Address : 17440 N Tatum Blvd Address : Kept Private
City, State - Zip : Phoenix, Arizona - 85032. City, State - Zip : Phoenix, Alaska - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Moving out because of non-compliance from landlord; landlord is charging
Fair Resolution according to renter :
  1. Since Landlord is non-compliance, they should allow me to move-out without any obligations; should not charge $1976.78
  2. Also refund my security depposite of $125.00

RENTAL DETAILS
Address               :   17440 N Tatum Blvd, Apt# 249
City, State - Zip   :   Phoenix, Alaska - 85032.

COMPLAINT DETAILS (from renter)

Since landloard is non-compliance; Not doing the maintance activity on time, and disagreeing to so some of the breaches; I have given move-out notice according to the Arizona Landlord and tenant act. According to the law I don't have any obligations, but land lord is charging me $1976.78 as lease termination fees. The lease period is 04/09/2011-02/29/2012. On the move-in day, I have provided them with 8 maintanace issue on the apartment and for some of them, they have not even came and checked for 60 days. I have given a move out notice by explaining the law and sections on 06/08/2011, but they are not agreeing it. I explained on the notice about the non compliance and explained the law as I don't have any obligations to them, but they came and fighted with me and charged me a termination fees.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Jul 30, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jul 13, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Jun 24, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jun 24, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jun 16, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: June 22, 2011 by 7pm
Agent Jun 16, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jun 16, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jun 16, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jun 16, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jun 16, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jun 16, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.