Landlord Complaint Record: #20-1634

The Greens at chevy chase    |    The Greens at chevy chase    |    Buffalo Grove    ,    Illinois 60089    Landlord Complaint 20-1634


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CASE CLOSED RESOLVED Jul 30, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1634 Filing Date : Jun 14, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 6, 2011
mypicture of kitchen top
upload Kept Private Renter Jul 6, 2011
Kitchen countertop , quality of picture is poor , the fading & yellow coloration was there but it has been extensively used for 3+ years.
upload Kept Private Renter Jul 6, 2011
Bathtub charges was waived off after i told them that was always an issue and few work orders placed with old management to clean it up
upload Kept Private Renter Jul 6, 2011
unfair repair charges
upload Kept Private Renter Jul 6, 2011
Walloutlet photo sent by greens last month, the discoloration was never fixed after the treatment.
upload Kept Private Renter Jul 6, 2011
treatment bill
upload Kept Private Renter Jul 6, 2011
it clearly states that treatment on the carpet & wall outlet
upload Kept Private Renter Jul 6, 2011
it clearly states that treatment on the carpet & wall outlet
upload Kept Private Agent Jun 28, 2011
Attached is the landlord's faxed response to the complaint filed by the tenant. The landlord has provided 14 pages to explain why the tenant is responsible for the the charges.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : The Greens at chevy chase RENTER : Kept Private
Property Name : The Greens at chevy chase      
Address : 1701 Johnson Drive Address : Kept Private
City, State - Zip : Buffalo Grove, Illinois - 60089. City, State - Zip : Buffalo grove, Illinois - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Unfair Repair Bills for bed bug retreatment & Countertops
Fair Resolution according to renter :
  1. I will not pay for the bed bug retreatment & $175 for the faded kitchen countertop is unfair

RENTAL DETAILS
Address               :   1246 JOHNSON DR APT 1914
City, State - Zip   :   BUFFALO GROVE, IL - 60089 6956.

COMPLAINT DETAILS (from renter)

Recently i received a heavy repair bills from my old apartment , they sent me an itemized bills for $1000+ I was living in the same apartment from Mar-2008 to Mar-2011. 1) BedBug retreatment charges - I reported the bed bug issue to the old management in the starting of 2009 and they sent SMITHEREN pest control to clean the bedbugs in May-2009.The apartment unit was treated by SMITHEREN,they found wall plug point as the source and treated that around that area couple of times.I was billed around $200 for the treatment but the brown marks on the wall plug point was never attended.After the SMITHEREN's treatment i never saw any bed bug in my apartment unit till i moved out in Apr-2011. Now the new apartment office charging me for $350 for the bed bug treatment ,there were the brown marks on the wall plug point but i never seen one bug.Even the pictures provided to me shows the wall plug point but no bed bugs.I spoke to the new apartment office but they keep saying that there were bed bugs everywhere and they retreated it. 2) Kitchen Countertop - they charged me $175 for resurfacing the Kitchen Countertops but the kitchen has been used for 3 years and the white color top has the fading & yellowing which is a normal wear & tear , i spoke to the new apartment office but they told me that they do use a same countertop in their home for 5 years and it would never fade like that. I am ok to pay the rest of the charges which comes around $500 like extra painting,extra cleaning even Kitchen Rangehood,but not the above ,those two are very unfair.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Jul 6, 2011 68.58.70.151 The bedbugs were found & promptly reported to the old management(AMLI) in Apr-2009 they sent the pest control quickly and the unit was treated immediately but the discoloration on the wall-outlet was never fixed.We never found any bedbug after the treatment till we left the unit on Apr-2011. When there is no bedbug why should i report them ? they tried to put the Bathtub charges on me despite of few work orders placed on the tub & wall getting black frequently , same on the wall-outlet bed bug treatment when there is no bedbug but trying to charge on me is completely unfair. I am using the same April-2011 bed here in my new apartment , i am open for any inspection , there is no bed bug here.I attached the photos , plz see the Kitchen countertop as it has been used for 3+ years ,fading or discoloration should usual wear & tear and charging $175 is very very unfair again .. they trying to put the repair charges on my head which is imminent on the Bathtub charges.

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Jul 30, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jul 10, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Jun 28, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Jun 28, 2011 LANDLORD RESPONSE: The landlord has faxed a response to the complaint. The agent has scanned the fax and uploaded it to the complaint for the tenant to review.
Agent Jun 16, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: June 22, 2011 by 7pm
Agent Jun 16, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jun 16, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jun 16, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jun 16, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jun 16, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jun 16, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.