Landlord Complaint Record: #20-1666

Park Colony Apartments    |    Todd Lang    |    Des Plaines    ,    Illinois 60016    Landlord Complaint 20-1666


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CASE CLOSED FORCE REQUIRED Jul 30, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1666 Filing Date : Jun 27, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jun 27, 2011
Directions from 9122 N Lincoln DR to 9122 N Lincoln AVE
upload Kept Private Renter Jun 27, 2011
Map from 9122 N Lincol DR to 9122 N Lincoln AVE
upload Kept Private Renter Jun 27, 2011
Carpet replacement invoice doesnt have my address. My apartment address was 9122 N Lincoln DR whereas the address on the invoice is 9122 N Lincoln AVE. These two addresses are different. Please find the attached google map and the directions for these two seperate addresses.
upload Kept Private Renter Jun 27, 2011
Move Out Statement dated 5/25/2011 showing my forwarding address
upload Kept Private Renter Jun 27, 2011
Letter from the manager dated 06/16/2011 stating that he does not have my forwarding address
upload Kept Private Renter Jun 27, 2011
Stove in the kitchen is also clean
upload Kept Private Renter Jun 27, 2011
The wall in living room is in good condition
upload Kept Private Renter Jun 27, 2011
Good condition of the living room wall
upload Kept Private Renter Jun 27, 2011
The walls in the living room are in good condition
upload Kept Private Renter Jun 27, 2011
The entrance carpet is in good condition
upload Kept Private Renter Jun 27, 2011
The entrance carpet is in good condition
upload Kept Private Renter Jun 27, 2011
The carpet and the walls in the dining area are in good condition.
upload Kept Private Renter Jun 27, 2011
The carpet in the bedroom is in good condition
upload Kept Private Renter Jun 27, 2011
The carpet is in good condition
upload Kept Private Renter Jun 27, 2011
No stains and no damages
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Todd Lang RENTER : Kept Private
Property Name : Park Colony Apartments      
Address : 9127 N Potter Road Address : Kept Private
City, State - Zip : Des Plaines, Illinois - 60016. City, State - Zip : Des Plaines, Illinois - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security deposit not returned
Fair Resolution according to renter :
  1. Refund Security Deposit
  2. Reimburse for RPA Fees
  3. Any applicable returns according to Illinois Rental Laws

RENTAL DETAILS
Address               :   9122 N LINCOLN DR APT 1E
City, State - Zip   :   DES PLAINES, IL - 60016 4950.

COMPLAINT DETAILS (from renter)

I vacated the apartment on 04/29/11 and handed the key to the manager Todd Lang. Also before leaving the apartment the manager inspected the apartment with me and said that every thing was in good order and he would return the deposit within 30 days. On 04/29/11, I also updated my forwarding address. I did not get any response from the manager for 45 days and after repeated calls he mailed me a list of charges and damages. These charges and damages are totally absurd. The first charge is for the carpet Replacement. This is absurd because when I had moved into the apartment the carpet was old and I had rented that apartment for two years from 03/27/2009 to 04/29/2011. When I moved out the carpet was clean with no damages. Please refer the pictures. The ship to address on the invoice sent to me by the manager for the carpet replacement doesn't match our apartment address. The second charge is for the painting costs. The walls were in good condition. Please refer the pictures. Another thing I would like to bring to your notice is about the forwarding address.According to the letter from the manager dated 06/16/2011 he tried to mail us the documents on 05/25/2011 and couldn'yt reach me as he didnot have our forwarding address. This is not true because in the "Move Out statement " document dated 5/25/2011 has my forwarding address.Kindly refer to the attached document of proof.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Jul 30, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Jul 10, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jul 10, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jun 27, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: July 6th, 2011 by 7pm
Agent Jun 27, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jun 27, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jun 27, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jun 27, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jun 27, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jun 27, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.