Landlord Complaint Record: #20-1675

The Friedman Company - Canyon Walk    |    Sherry English    |    Phoenix    ,    Arizona 85021    Landlord Complaint 20-1675


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CASE CLOSED RESOLVED Oct 17, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1675 Filing Date : Jun 30, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Sherry English RENTER : Kept Private
Property Name : The Friedman Company - Canyon Walk      
Address : 1502 W Glendale Ave Address : Kept Private
City, State - Zip : Phoenix, Arizona - 85021. City, State - Zip : Phoenix, Arizona - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Refrigeration not working and can'd find comparable unit
Fair Resolution according to renter :
  1. To cancel contract since they cannot provide adequate housing to replace non-refrigerated unit

RENTAL DETAILS
Address               :   1502 W Glendale Ave #124
City, State - Zip   :   Phoenix, Arizona - 85021.

COMPLAINT DETAILS (from renter)


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Jul 11, 2011 71.209.128.133 Response to complaint regarding non-refrierated unit. Filed on 6-30-11 Michael and Pamela Johnson were transferred to a new apartment on 7-01-11. The apartment they moved into is the same size, we also installed new carpet and vinyl for them. We also allowed them to keep the same lease term. To the best of our knowledge they are satisfied with thier new apartment. We want all of residents to enjoy their homes if Michael and Pamela need any further help they are welcome to contact us at the office. Thank you Sherry English

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Jul 23, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Jul 13, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Jul 7, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: JULY 15, 2011 by 7pm
Agent Jul 7, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jul 7, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jul 7, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jul 7, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jul 7, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jul 7, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.