Landlord Complaint Record: #20-1676

Whitehall Estates    |    Megan Horton    |    Charlotte    ,    North Carolina 28273    Landlord Complaint 20-1676


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CASE CLOSED RESOLVED Aug 6, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1676 Filing Date : Jun 30, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Jul 23, 2011
The attached PDF is a scanned copy of the landlords response to this complaint.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Megan Horton RENTER : Kept Private
Property Name : Whitehall Estates      
Address : 2400 Whitehall Estates Drive Address : Kept Private
City, State - Zip : Charlotte, North Carolina - 28273. City, State - Zip : Charlotte, North Carolina - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Maitenance man and third party vendors entering apt without notice
Fair Resolution according to renter :
  1. I need them to know this is a violation of my tenant rights and would like to be dropped from my lease without penalty to go somewhere else.

RENTAL DETAILS
Address               :   7820 Ella Jane Lane, Apt B
City, State - Zip   :   Charlotte, North Carolina - 28273.

COMPLAINT DETAILS (from renter)

Incidet 1: We requested the maitenance man to come to our apartment to fix a faucet in one fo the bathrooms that was broken. They came to the aprtment without calling or giving notice they were coming. My wife was in the shower at the time and the maitenance entered the apartment with a key after a few knocks. Wehen he enetered, my wife was in the shower. She asked him why he enetered without permission as she was not clothed. he stated it will not happen again. The timeframe from the the request to the Maitenance coming to our home was roughly 3 days Incident 2: My wife and I put in a request to fix our alarm on July 24, 2011 because it was going off throughout the night. The maitenance man sent a alarm repair people, a third party vendor in our apartment without calling us and letting us know or giving us any notice on July 27, 2011, three days later. They didn't call us or otify us of this. They simply knock and if they don't hear anything, they entere the apartment. This is a major security issue as my wife works overnight and sleeps in the moring with my daughter. I tried calling the managemnt company. They gave me the name of the property manager and i tried calling her at the numbers they gave me and didn't get anyone. I knw that anyone especially a third party vendor that enters my home without a notice or permission is a violation of my tenant privacy rights. When I ask a represenative at the office, I was told that the maitenance man doesn't know when they will come to the apartment so they just show up.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
Agent Aug 6, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jul 23, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Jul 7, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: JULY 15, 2011 by 7pm
Agent Jul 7, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jul 7, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jul 7, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jul 7, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jul 7, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jul 7, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.