Landlord Complaint Record: #20-1678

ASHFORD GREEN    |    Alisha LaPorte    |    CHARLOTTE    ,    North Carolina 28262    Landlord Complaint 20-1678


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CASE CLOSED RESOLVED Oct 17, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1678 Filing Date : Jul 1, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Alisha LaPorte RENTER : Kept Private
Property Name : ASHFORD GREEN      
Address : 230 Barton Creek Drive Address : Kept Private
City, State - Zip : CHARLOTTE, North Carolina - 28262. City, State - Zip : CHARLOTTE, North Carolina - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : BED BUGS FOUND
Fair Resolution according to renter :
  1. LANDLORD NEEDS TO PAY FOR ANY BED BUGS EXTERMINATION PROBLEMS

RENTAL DETAILS
Address               :   431 BARTON CREEK DR, APT A
City, State - Zip   :   CHARLOTTE, North Carolina - 28262.

COMPLAINT DETAILS (from renter)

Almost 2-3 weeks after I moved in, bed bugs were found in my apartment and the landlord arranged the pest extermination and charged me for that. Also they contacted my previous apartment community and told them that they have broought bed bugs, so the old apartment landlord(HEATHER RIDGE, CHARLOTTE, NC 28213) also did the pest extermination without my consent and charged me for that. I had thoroughly cleaned the old apartment before leaving and there were no bed bugs at the time, the old landlord wants to take the advantage of this situation and wants to charge money for that and they also have holded my security deposit. Now the current landlord is charging me for anything they are finding the the trash and say they have bed bugs, situation is getting worse day by day. I want to move out of this apartment as early as possible because the current apartment is not under livable conditions anymore. If I stayed in this apartment, I am worried that after few days they will come back and charge me for something else.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Oct 17, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jul 30, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Jul 18, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jul 18, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jul 7, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: JULY 15, 2011 by 7pm
Agent Jul 7, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jul 7, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jul 7, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jul 7, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jul 7, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jul 7, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.